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Social Customer Service Software Market Size, Share 2022
Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on such social media platforms as Twitter and Facebook, among others, and create tickets for support agents to best respond to mentions and provide proper service.
This report contains market size and forecasts of Social Customer Service Software in Global, including the following market information:
Global Social Customer Service Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Social Customer Service Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-Premises Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Social Customer Service Software include Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies and Cisco Systems, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Social Customer Service Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social Customer Service Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Social Customer Service Software Market Segment Percentages, by Type, 2021 (%)
Global Social Customer Service Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Social Customer Service Software Market Segment Percentages, by Application, 2021 (%)
Global Social Customer Service Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Social Customer Service Software Market Segment Percentages, By Region and Country, 2021 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Social Customer Service Software revenues in global market, 2017-2022 (estimated), ($ millions)
- Key companies Social Customer Service Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Zendesk
- Salesforce.com
- Zoho Corporation
- Quality Unit
- Sprinklr
- CX Social
- Conversocial
- Lithium Technologies
- Cisco Systems
- Sparkcentral
- Oracle
- Brand Embassy
| Report Attributes |
Report Details |
| Report Title |
Social Customer Service Software Market, Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
67 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Social Customer Service Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Social Customer Service Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Social Customer Service Software Overall Market Size
2.1 Global Social Customer Service Software Market Size: 2021 VS 2028
2.2 Global Social Customer Service Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Social Customer Service Software Players in Global Market
3.2 Top Global Social Customer Service Software Companies Ranked by Revenue
3.3 Global Social Customer Service Software Revenue by Companies
3.4 Top 3 and Top 5 Social Customer Service Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Social Customer Service Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Social Customer Service Software Players in Global Market
3.6.1 List of Global Tier 1 Social Customer Service Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Social Customer Service Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Social Customer Service Software Market Size Markets, 2021 & 2028
4.1.2 On-Premises
4.1.3 Cloud Based
4.2 By Type - Global Social Customer Service Software Revenue & Forecasts
4.2.1 By Type - Global Social Customer Service Software Revenue, 2017-2022
4.2.2 By Type - Global Social Customer Service Software Revenue, 2023-2028
4.2.3 By Type - Global Social Customer Service Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Social Customer Service Software Market Size, 2021 & 2028
5.1.2 Large Enterprised
5.1.3 SMEs
5.2 By Application - Global Social Customer Service Software Revenue & Forecasts
5.2.1 By Application - Global Social Customer Service Software Revenue, 2017-2022
5.2.2 By Application - Global Social Customer Service Software Revenue, 2023-2028
5.2.3 By Application - Global Social Customer Service Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Social Customer Service Software Market Size, 2021 & 2028
6.2 By Region - Global Social Customer Service Software Revenue & Forecasts
6.2.1 By Region - Global Social Customer Service Software Revenue, 2017-2022
6.2.2 By Region - Global Social Customer Service Software Revenue, 2023-2028
6.2.3 By Region - Global Social Customer Service Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Social Customer Service Software Revenue, 2017-2028
6.3.2 US Social Customer Service Software Market Size, 2017-2028
6.3.3 Canada Social Customer Service Software Market Size, 2017-2028
6.3.4 Mexico Social Customer Service Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Social Customer Service Software Revenue, 2017-2028
6.4.2 Germany Social Customer Service Software Market Size, 2017-2028
6.4.3 France Social Customer Service Software Market Size, 2017-2028
6.4.4 U.K. Social Customer Service Software Market Size, 2017-2028
6.4.5 Italy Social Customer Service Software Market Size, 2017-2028
6.4.6 Russia Social Customer Service Software Market Size, 2017-2028
6.4.7 Nordic Countries Social Customer Service Software Market Size, 2017-2028
6.4.8 Benelux Social Customer Service Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Social Customer Service Software Revenue, 2017-2028
6.5.2 China Social Customer Service Software Market Size, 2017-2028
6.5.3 Japan Social Customer Service Software Market Size, 2017-2028
6.5.4 South Korea Social Customer Service Software Market Size, 2017-2028
6.5.5 Southeast Asia Social Customer Service Software Market Size, 2017-2028
6.5.6 India Social Customer Service Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Social Customer Service Software Revenue, 2017-2028
6.6.2 Brazil Social Customer Service Software Market Size, 2017-2028
6.6.3 Argentina Social Customer Service Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Social Customer Service Software Revenue, 2017-2028
6.7.2 Turkey Social Customer Service Software Market Size, 2017-2028
6.7.3 Israel Social Customer Service Software Market Size, 2017-2028
6.7.4 Saudi Arabia Social Customer Service Software Market Size, 2017-2028
6.7.5 UAE Social Customer Service Software Market Size, 2017-2028
7 Players Profiles
7.1 Zendesk
7.1.1 Zendesk Corporate Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk Social Customer Service Software Major Product Offerings
7.1.4 Zendesk Social Customer Service Software Revenue in Global Market (2017-2022)
7.1.5 Zendesk Key News
7.2 Salesforce.com
7.2.1 Salesforce.com Corporate Summary
7.2.2 Salesforce.com Business Overview
7.2.3 Salesforce.com Social Customer Service Software Major Product Offerings
7.2.4 Salesforce.com Social Customer Service Software Revenue in Global Market (2017-2022)
7.2.5 Salesforce.com Key News
7.3 Zoho Corporation
7.3.1 Zoho Corporation Corporate Summary
7.3.2 Zoho Corporation Business Overview
7.3.3 Zoho Corporation Social Customer Service Software Major Product Offerings
7.3.4 Zoho Corporation Social Customer Service Software Revenue in Global Market (2017-2022)
7.3.5 Zoho Corporation Key News
7.4 Quality Unit
7.4.1 Quality Unit Corporate Summary
7.4.2 Quality Unit Business Overview
7.4.3 Quality Unit Social Customer Service Software Major Product Offerings
7.4.4 Quality Unit Social Customer Service Software Revenue in Global Market (2017-2022)
7.4.5 Quality Unit Key News
7.5 Sprinklr
7.5.1 Sprinklr Corporate Summary
7.5.2 Sprinklr Business Overview
7.5.3 Sprinklr Social Customer Service Software Major Product Offerings
7.5.4 Sprinklr Social Customer Service Software Revenue in Global Market (2017-2022)
7.5.5 Sprinklr Key News
7.6 CX Social
7.6.1 CX Social Corporate Summary
7.6.2 CX Social Business Overview
7.6.3 CX Social Social Customer Service Software Major Product Offerings
7.6.4 CX Social Social Customer Service Software Revenue in Global Market (2017-2022)
7.6.5 CX Social Key News
7.7 Conversocial
7.7.1 Conversocial Corporate Summary
7.7.2 Conversocial Business Overview
7.7.3 Conversocial Social Customer Service Software Major Product Offerings
7.7.4 Conversocial Social Customer Service Software Revenue in Global Market (2017-2022)
7.7.5 Conversocial Key News
7.8 Lithium Technologies
7.8.1 Lithium Technologies Corporate Summary
7.8.2 Lithium Technologies Business Overview
7.8.3 Lithium Technologies Social Customer Service Software Major Product Offerings
7.8.4 Lithium Technologies Social Customer Service Software Revenue in Global Market (2017-2022)
7.8.5 Lithium Technologies Key News
7.9 Cisco Systems
7.9.1 Cisco Systems Corporate Summary
7.9.2 Cisco Systems Business Overview
7.9.3 Cisco Systems Social Customer Service Software Major Product Offerings
7.9.4 Cisco Systems Social Customer Service Software Revenue in Global Market (2017-2022)
7.9.5 Cisco Systems Key News
7.10 Sparkcentral
7.10.1 Sparkcentral Corporate Summary
7.10.2 Sparkcentral Business Overview
7.10.3 Sparkcentral Social Customer Service Software Major Product Offerings
7.10.4 Sparkcentral Social Customer Service Software Revenue in Global Market (2017-2022)
7.10.5 Sparkcentral Key News
7.11 Oracle
7.11.1 Oracle Corporate Summary
7.11.2 Oracle Business Overview
7.11.3 Oracle Social Customer Service Software Major Product Offerings
7.11.4 Oracle Social Customer Service Software Revenue in Global Market (2017-2022)
7.11.5 Oracle Key News
7.12 Brand Embassy
7.12.1 Brand Embassy Corporate Summary
7.12.2 Brand Embassy Business Overview
7.12.3 Brand Embassy Social Customer Service Software Major Product Offerings
7.12.4 Brand Embassy Social Customer Service Software Revenue in Global Market (2017-2022)
7.12.5 Brand Embassy Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Social Customer Service Software Market Opportunities & Trends in Global Market
Table 2. Social Customer Service Software Market Drivers in Global Market
Table 3. Social Customer Service Software Market Restraints in Global Market
Table 4. Key Players of Social Customer Service Software in Global Market
Table 5. Top Social Customer Service Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Social Customer Service Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Social Customer Service Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Social Customer Service Software Product Type
Table 9. List of Global Tier 1 Social Customer Service Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Social Customer Service Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Social Customer Service Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Social Customer Service Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Social Customer Service Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Social Customer Service Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Social Customer Service Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Social Customer Service Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Social Customer Service Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Social Customer Service Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Social Customer Service Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Social Customer Service Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Social Customer Service Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Social Customer Service Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Social Customer Service Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Social Customer Service Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Social Customer Service Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Social Customer Service Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Social Customer Service Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Social Customer Service Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Social Customer Service Software Revenue, (US$, Mn), 2023-2028
Table 30. Zendesk Corporate Summary
Table 31. Zendesk Social Customer Service Software Product Offerings
Table 32. Zendesk Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 33. Salesforce.com Corporate Summary
Table 34. Salesforce.com Social Customer Service Software Product Offerings
Table 35. Salesforce.com Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 36. Zoho Corporation Corporate Summary
Table 37. Zoho Corporation Social Customer Service Software Product Offerings
Table 38. Zoho Corporation Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 39. Quality Unit Corporate Summary
Table 40. Quality Unit Social Customer Service Software Product Offerings
Table 41. Quality Unit Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 42. Sprinklr Corporate Summary
Table 43. Sprinklr Social Customer Service Software Product Offerings
Table 44. Sprinklr Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 45. CX Social Corporate Summary
Table 46. CX Social Social Customer Service Software Product Offerings
Table 47. CX Social Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 48. Conversocial Corporate Summary
Table 49. Conversocial Social Customer Service Software Product Offerings
Table 50. Conversocial Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 51. Lithium Technologies Corporate Summary
Table 52. Lithium Technologies Social Customer Service Software Product Offerings
Table 53. Lithium Technologies Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 54. Cisco Systems Corporate Summary
Table 55. Cisco Systems Social Customer Service Software Product Offerings
Table 56. Cisco Systems Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 57. Sparkcentral Corporate Summary
Table 58. Sparkcentral Social Customer Service Software Product Offerings
Table 59. Sparkcentral Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 60. Oracle Corporate Summary
Table 61. Oracle Social Customer Service Software Product Offerings
Table 62. Oracle Social Customer Service Software Revenue (US$, Mn), (2017-2022)
Table 63. Brand Embassy Corporate Summary
Table 64. Brand Embassy Social Customer Service Software Product Offerings
Table 65. Brand Embassy Social Customer Service Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Social Customer Service Software Segment by Type in 2021
Figure 2. Social Customer Service Software Segment by Application in 2021
Figure 3. Global Social Customer Service Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Social Customer Service Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Social Customer Service Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Social Customer Service Software Revenue in 2021
Figure 8. By Type - Global Social Customer Service Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Social Customer Service Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Social Customer Service Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Social Customer Service Software Revenue Market Share, 2017-2028
Figure 12. US Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Social Customer Service Software Revenue Market Share, 2017-2028
Figure 16. Germany Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Social Customer Service Software Revenue Market Share, 2017-2028
Figure 24. China Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Social Customer Service Software Revenue Market Share, 2017-2028
Figure 30. Brazil Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Social Customer Service Software Revenue Market Share, 2017-2028
Figure 33. Turkey Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Social Customer Service Software Revenue, (US$, Mn), 2017-2028
Figure 37. Zendesk Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Salesforce.com Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Zoho Corporation Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Quality Unit Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Sprinklr Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. CX Social Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Conversocial Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Lithium Technologies Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Cisco Systems Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Sparkcentral Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Oracle Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Brand Embassy Social Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
