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Interactive voice response IVR Software Market Size, Share 2022
This report contains market size and forecasts of Interactive voice response (IVR) Software in Global, including the following market information:
Global Interactive voice response (IVR) Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Interactive voice response (IVR) Software market was valued at 4481.8 million in 2021 and is projected to reach US$ 6176.9 million by 2028, at a CAGR of 4.7% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Monthly Subscription Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Interactive voice response (IVR) Software include Zendesk, QualityUnit, Bitrix, MessageBird, Genesys, CallFire, CloudCall, AMD Telecom and CloudTalk, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Interactive voice response (IVR) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Interactive voice response (IVR) Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Interactive voice response (IVR) Software Market Segment Percentages, by Type, 2021 (%)
Monthly Subscription
Annual Subscription
Global Interactive voice response (IVR) Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Interactive voice response (IVR) Software Market Segment Percentages, by Application, 2021 (%)
SME (Small and Medium Enterprises)
Large Enterprise
Global Interactive voice response (IVR) Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Interactive voice response (IVR) Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Interactive voice response (IVR) Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Interactive voice response (IVR) Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Zendesk
QualityUnit
Bitrix
MessageBird
Genesys
CallFire
CloudCall
AMD Telecom
CloudTalk
Avaya
DialogTech
Noble Systems
| Report Attributes |
Report Details |
| Report Title |
Interactive voice response (IVR) Software Market, Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
69 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Interactive voice response (IVR) Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Interactive voice response (IVR) Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Interactive voice response (IVR) Software Overall Market Size
2.1 Global Interactive voice response (IVR) Software Market Size: 2021 VS 2028
2.2 Global Interactive voice response (IVR) Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Interactive voice response (IVR) Software Players in Global Market
3.2 Top Global Interactive voice response (IVR) Software Companies Ranked by Revenue
3.3 Global Interactive voice response (IVR) Software Revenue by Companies
3.4 Top 3 and Top 5 Interactive voice response (IVR) Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Interactive voice response (IVR) Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Interactive voice response (IVR) Software Players in Global Market
3.6.1 List of Global Tier 1 Interactive voice response (IVR) Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Interactive voice response (IVR) Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Interactive voice response (IVR) Software Market Size Markets, 2021 & 2028
4.1.2 Monthly Subscription
4.1.3 Annual Subscription
4.2 By Type - Global Interactive voice response (IVR) Software Revenue & Forecasts
4.2.1 By Type - Global Interactive voice response (IVR) Software Revenue, 2017-2022
4.2.2 By Type - Global Interactive voice response (IVR) Software Revenue, 2023-2028
4.2.3 By Type - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Interactive voice response (IVR) Software Market Size, 2021 & 2028
5.1.2 SME (Small and Medium Enterprises)
5.1.3 Large Enterprise
5.2 By Application - Global Interactive voice response (IVR) Software Revenue & Forecasts
5.2.1 By Application - Global Interactive voice response (IVR) Software Revenue, 2017-2022
5.2.2 By Application - Global Interactive voice response (IVR) Software Revenue, 2023-2028
5.2.3 By Application - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Interactive voice response (IVR) Software Market Size, 2021 & 2028
6.2 By Region - Global Interactive voice response (IVR) Software Revenue & Forecasts
6.2.1 By Region - Global Interactive voice response (IVR) Software Revenue, 2017-2022
6.2.2 By Region - Global Interactive voice response (IVR) Software Revenue, 2023-2028
6.2.3 By Region - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Interactive voice response (IVR) Software Revenue, 2017-2028
6.3.2 US Interactive voice response (IVR) Software Market Size, 2017-2028
6.3.3 Canada Interactive voice response (IVR) Software Market Size, 2017-2028
6.3.4 Mexico Interactive voice response (IVR) Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Interactive voice response (IVR) Software Revenue, 2017-2028
6.4.2 Germany Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.3 France Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.4 U.K. Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.5 Italy Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.6 Russia Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.7 Nordic Countries Interactive voice response (IVR) Software Market Size, 2017-2028
6.4.8 Benelux Interactive voice response (IVR) Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Interactive voice response (IVR) Software Revenue, 2017-2028
6.5.2 China Interactive voice response (IVR) Software Market Size, 2017-2028
6.5.3 Japan Interactive voice response (IVR) Software Market Size, 2017-2028
6.5.4 South Korea Interactive voice response (IVR) Software Market Size, 2017-2028
6.5.5 Southeast Asia Interactive voice response (IVR) Software Market Size, 2017-2028
6.5.6 India Interactive voice response (IVR) Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Interactive voice response (IVR) Software Revenue, 2017-2028
6.6.2 Brazil Interactive voice response (IVR) Software Market Size, 2017-2028
6.6.3 Argentina Interactive voice response (IVR) Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Interactive voice response (IVR) Software Revenue, 2017-2028
6.7.2 Turkey Interactive voice response (IVR) Software Market Size, 2017-2028
6.7.3 Israel Interactive voice response (IVR) Software Market Size, 2017-2028
6.7.4 Saudi Arabia Interactive voice response (IVR) Software Market Size, 2017-2028
6.7.5 UAE Interactive voice response (IVR) Software Market Size, 2017-2028
7 Players Profiles
7.1 Zendesk
7.1.1 Zendesk Corporate Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk Interactive voice response (IVR) Software Major Product Offerings
7.1.4 Zendesk Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.1.5 Zendesk Key News
7.2 QualityUnit
7.2.1 QualityUnit Corporate Summary
7.2.2 QualityUnit Business Overview
7.2.3 QualityUnit Interactive voice response (IVR) Software Major Product Offerings
7.2.4 QualityUnit Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.2.5 QualityUnit Key News
7.3 Bitrix
7.3.1 Bitrix Corporate Summary
7.3.2 Bitrix Business Overview
7.3.3 Bitrix Interactive voice response (IVR) Software Major Product Offerings
7.3.4 Bitrix Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.3.5 Bitrix Key News
7.4 MessageBird
7.4.1 MessageBird Corporate Summary
7.4.2 MessageBird Business Overview
7.4.3 MessageBird Interactive voice response (IVR) Software Major Product Offerings
7.4.4 MessageBird Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.4.5 MessageBird Key News
7.5 Genesys
7.5.1 Genesys Corporate Summary
7.5.2 Genesys Business Overview
7.5.3 Genesys Interactive voice response (IVR) Software Major Product Offerings
7.5.4 Genesys Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.5.5 Genesys Key News
7.6 CallFire
7.6.1 CallFire Corporate Summary
7.6.2 CallFire Business Overview
7.6.3 CallFire Interactive voice response (IVR) Software Major Product Offerings
7.6.4 CallFire Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.6.5 CallFire Key News
7.7 CloudCall
7.7.1 CloudCall Corporate Summary
7.7.2 CloudCall Business Overview
7.7.3 CloudCall Interactive voice response (IVR) Software Major Product Offerings
7.7.4 CloudCall Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.7.5 CloudCall Key News
7.8 AMD Telecom
7.8.1 AMD Telecom Corporate Summary
7.8.2 AMD Telecom Business Overview
7.8.3 AMD Telecom Interactive voice response (IVR) Software Major Product Offerings
7.8.4 AMD Telecom Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.8.5 AMD Telecom Key News
7.9 CloudTalk
7.9.1 CloudTalk Corporate Summary
7.9.2 CloudTalk Business Overview
7.9.3 CloudTalk Interactive voice response (IVR) Software Major Product Offerings
7.9.4 CloudTalk Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.9.5 CloudTalk Key News
7.10 Avaya
7.10.1 Avaya Corporate Summary
7.10.2 Avaya Business Overview
7.10.3 Avaya Interactive voice response (IVR) Software Major Product Offerings
7.10.4 Avaya Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.10.5 Avaya Key News
7.11 DialogTech
7.11.1 DialogTech Corporate Summary
7.11.2 DialogTech Business Overview
7.11.3 DialogTech Interactive voice response (IVR) Software Major Product Offerings
7.11.4 DialogTech Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.11.5 DialogTech Key News
7.12 Noble Systems
7.12.1 Noble Systems Corporate Summary
7.12.2 Noble Systems Business Overview
7.12.3 Noble Systems Interactive voice response (IVR) Software Major Product Offerings
7.12.4 Noble Systems Interactive voice response (IVR) Software Revenue in Global Market (2017-2022)
7.12.5 Noble Systems Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Interactive voice response (IVR) Software Market Opportunities & Trends in Global Market
Table 2. Interactive voice response (IVR) Software Market Drivers in Global Market
Table 3. Interactive voice response (IVR) Software Market Restraints in Global Market
Table 4. Key Players of Interactive voice response (IVR) Software in Global Market
Table 5. Top Interactive voice response (IVR) Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Interactive voice response (IVR) Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Interactive voice response (IVR) Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Interactive voice response (IVR) Software Product Type
Table 9. List of Global Tier 1 Interactive voice response (IVR) Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Interactive voice response (IVR) Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Interactive voice response (IVR) Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Interactive voice response (IVR) Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Interactive voice response (IVR) Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Interactive voice response (IVR) Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Interactive voice response (IVR) Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Interactive voice response (IVR) Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Interactive voice response (IVR) Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Interactive voice response (IVR) Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Interactive voice response (IVR) Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Interactive voice response (IVR) Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Interactive voice response (IVR) Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Interactive voice response (IVR) Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Interactive voice response (IVR) Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Interactive voice response (IVR) Software Revenue, (US$, Mn), 2023-2028
Table 30. Zendesk Corporate Summary
Table 31. Zendesk Interactive voice response (IVR) Software Product Offerings
Table 32. Zendesk Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 33. QualityUnit Corporate Summary
Table 34. QualityUnit Interactive voice response (IVR) Software Product Offerings
Table 35. QualityUnit Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 36. Bitrix Corporate Summary
Table 37. Bitrix Interactive voice response (IVR) Software Product Offerings
Table 38. Bitrix Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 39. MessageBird Corporate Summary
Table 40. MessageBird Interactive voice response (IVR) Software Product Offerings
Table 41. MessageBird Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 42. Genesys Corporate Summary
Table 43. Genesys Interactive voice response (IVR) Software Product Offerings
Table 44. Genesys Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 45. CallFire Corporate Summary
Table 46. CallFire Interactive voice response (IVR) Software Product Offerings
Table 47. CallFire Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 48. CloudCall Corporate Summary
Table 49. CloudCall Interactive voice response (IVR) Software Product Offerings
Table 50. CloudCall Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 51. AMD Telecom Corporate Summary
Table 52. AMD Telecom Interactive voice response (IVR) Software Product Offerings
Table 53. AMD Telecom Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 54. CloudTalk Corporate Summary
Table 55. CloudTalk Interactive voice response (IVR) Software Product Offerings
Table 56. CloudTalk Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 57. Avaya Corporate Summary
Table 58. Avaya Interactive voice response (IVR) Software Product Offerings
Table 59. Avaya Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 60. DialogTech Corporate Summary
Table 61. DialogTech Interactive voice response (IVR) Software Product Offerings
Table 62. DialogTech Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
Table 63. Noble Systems Corporate Summary
Table 64. Noble Systems Interactive voice response (IVR) Software Product Offerings
Table 65. Noble Systems Interactive voice response (IVR) Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Interactive voice response (IVR) Software Segment by Type in 2021
Figure 2. Interactive voice response (IVR) Software Segment by Application in 2021
Figure 3. Global Interactive voice response (IVR) Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Interactive voice response (IVR) Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Interactive voice response (IVR) Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Interactive voice response (IVR) Software Revenue in 2021
Figure 8. By Type - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 12. US Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 16. Germany Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 24. China Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 30. Brazil Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Interactive voice response (IVR) Software Revenue Market Share, 2017-2028
Figure 33. Turkey Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Interactive voice response (IVR) Software Revenue, (US$, Mn), 2017-2028
Figure 37. Zendesk Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. QualityUnit Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Bitrix Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. MessageBird Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Genesys Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. CallFire Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. CloudCall Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. AMD Telecom Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. CloudTalk Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Avaya Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. DialogTech Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Noble Systems Interactive voice response (IVR) Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
