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Digital Service Desk Market Size, Share 2024
A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.
This report aims to provide a comprehensive presentation of the global market for Digital Service Desk, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Service Desk. This report contains market size and forecasts of Digital Service Desk in global, including the following market information:
Global Digital Service Desk Market Revenue, 2019-2024, 2025-2030, ($ millions)
Global top five companies in 2023 (%)
The global Digital Service Desk market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.
On Premise Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Digital Service Desk include FUJITSU, IBM, Tata Consultancy Services Limited, SLS Digital Desk, BMC Software, Unisys, NIIT Technologies, BDO Digital and Konverso, etc. in 2023, the global top five players have a share approximately % in terms of revenue.
We surveyed the Digital Service Desk companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Digital Service Desk Market, by Type, 2019-2024, 2025-2030 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Type, 2023 (%)
On Premise
Cloud Based
Global Digital Service Desk Market, by Application, 2019-2024, 2025-2030 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Application, 2023 (%)
IT and Telecom
Hospitality
Healthcare Manufacturing
Retail
Others
Global Digital Service Desk Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)
Global Digital Service Desk Market Segment Percentages, By Region and Country, 2023 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Digital Service Desk revenues in global market, 2019-2024 (estimated), ($ millions)
Key companies Digital Service Desk revenues share in global market, 2023 (%)
Further, the report presents profiles of competitors in the market, key players include:
FUJITSU
IBM
Tata Consultancy Services Limited
SLS Digital Desk
BMC Software
Unisys
NIIT Technologies
BDO Digital
Konverso
Bell Techlogix
Infocare Digital System
DXC Technology
Outline of Major Chapters:
Chapter 1: Introduces the definition of Digital Service Desk, market overview.
Chapter 2: Global Digital Service Desk market size in revenue.
Chapter 3: Detailed analysis of Digital Service Desk company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Digital Service Desk in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
| Report Attributes |
Report Details |
| Report Title |
Digital Service Desk Market, Global Outlook and Forecast 2024-2030 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2023 |
| Forecast Year |
2031 |
| Number of Pages |
67 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Digital Service Desk Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Digital Service Desk Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Digital Service Desk Overall Market Size
2.1 Global Digital Service Desk Market Size: 2023 VS 2030
2.2 Global Digital Service Desk Market Size, Prospects & Forecasts: 2019-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Digital Service Desk Players in Global Market
3.2 Top Global Digital Service Desk Companies Ranked by Revenue
3.3 Global Digital Service Desk Revenue by Companies
3.4 Top 3 and Top 5 Digital Service Desk Companies in Global Market, by Revenue in 2023
3.5 Global Companies Digital Service Desk Product Type
3.6 Tier 1, Tier 2 and Tier 3 Digital Service Desk Players in Global Market
3.6.1 List of Global Tier 1 Digital Service Desk Companies
3.6.2 List of Global Tier 2 and Tier 3 Digital Service Desk Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Digital Service Desk Market Size Markets, 2023 & 2030
4.1.2 On Premise
4.1.3 Cloud Based
4.2 By Type - Global Digital Service Desk Revenue & Forecasts
4.2.1 By Type - Global Digital Service Desk Revenue, 2019-2024
4.2.2 By Type - Global Digital Service Desk Revenue, 2025-2030
4.2.3 By Type - Global Digital Service Desk Revenue Market Share, 2019-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Digital Service Desk Market Size, 2023 & 2030
5.1.2 IT and Telecom
5.1.3 Hospitality
5.1.4 Healthcare Manufacturing
5.1.5 Retail
5.1.6 Others
5.2 By Application - Global Digital Service Desk Revenue & Forecasts
5.2.1 By Application - Global Digital Service Desk Revenue, 2019-2024
5.2.2 By Application - Global Digital Service Desk Revenue, 2025-2030
5.2.3 By Application - Global Digital Service Desk Revenue Market Share, 2019-2030
6 Sights by Region
6.1 By Region - Global Digital Service Desk Market Size, 2023 & 2030
6.2 By Region - Global Digital Service Desk Revenue & Forecasts
6.2.1 By Region - Global Digital Service Desk Revenue, 2019-2024
6.2.2 By Region - Global Digital Service Desk Revenue, 2025-2030
6.2.3 By Region - Global Digital Service Desk Revenue Market Share, 2019-2030
6.3 North America
6.3.1 By Country - North America Digital Service Desk Revenue, 2019-2030
6.3.2 US Digital Service Desk Market Size, 2019-2030
6.3.3 Canada Digital Service Desk Market Size, 2019-2030
6.3.4 Mexico Digital Service Desk Market Size, 2019-2030
6.4 Europe
6.4.1 By Country - Europe Digital Service Desk Revenue, 2019-2030
6.4.2 Germany Digital Service Desk Market Size, 2019-2030
6.4.3 France Digital Service Desk Market Size, 2019-2030
6.4.4 U.K. Digital Service Desk Market Size, 2019-2030
6.4.5 Italy Digital Service Desk Market Size, 2019-2030
6.4.6 Russia Digital Service Desk Market Size, 2019-2030
6.4.7 Nordic Countries Digital Service Desk Market Size, 2019-2030
6.4.8 Benelux Digital Service Desk Market Size, 2019-2030
6.5 Asia
6.5.1 By Region - Asia Digital Service Desk Revenue, 2019-2030
6.5.2 China Digital Service Desk Market Size, 2019-2030
6.5.3 Japan Digital Service Desk Market Size, 2019-2030
6.5.4 South Korea Digital Service Desk Market Size, 2019-2030
6.5.5 Southeast Asia Digital Service Desk Market Size, 2019-2030
6.5.6 India Digital Service Desk Market Size, 2019-2030
6.6 South America
6.6.1 By Country - South America Digital Service Desk Revenue, 2019-2030
6.6.2 Brazil Digital Service Desk Market Size, 2019-2030
6.6.3 Argentina Digital Service Desk Market Size, 2019-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Digital Service Desk Revenue, 2019-2030
6.7.2 Turkey Digital Service Desk Market Size, 2019-2030
6.7.3 Israel Digital Service Desk Market Size, 2019-2030
6.7.4 Saudi Arabia Digital Service Desk Market Size, 2019-2030
6.7.5 UAE Digital Service Desk Market Size, 2019-2030
7 Digital Service Desk Companies Profiles
7.1 FUJITSU
7.1.1 FUJITSU Company Summary
7.1.2 FUJITSU Business Overview
7.1.3 FUJITSU Digital Service Desk Major Product Offerings
7.1.4 FUJITSU Digital Service Desk Revenue in Global Market (2019-2024)
7.1.5 FUJITSU Key News & Latest Developments
7.2 IBM
7.2.1 IBM Company Summary
7.2.2 IBM Business Overview
7.2.3 IBM Digital Service Desk Major Product Offerings
7.2.4 IBM Digital Service Desk Revenue in Global Market (2019-2024)
7.2.5 IBM Key News & Latest Developments
7.3 Tata Consultancy Services Limited
7.3.1 Tata Consultancy Services Limited Company Summary
7.3.2 Tata Consultancy Services Limited Business Overview
7.3.3 Tata Consultancy Services Limited Digital Service Desk Major Product Offerings
7.3.4 Tata Consultancy Services Limited Digital Service Desk Revenue in Global Market (2019-2024)
7.3.5 Tata Consultancy Services Limited Key News & Latest Developments
7.4 SLS Digital Desk
7.4.1 SLS Digital Desk Company Summary
7.4.2 SLS Digital Desk Business Overview
7.4.3 SLS Digital Desk Digital Service Desk Major Product Offerings
7.4.4 SLS Digital Desk Digital Service Desk Revenue in Global Market (2019-2024)
7.4.5 SLS Digital Desk Key News & Latest Developments
7.5 BMC Software
7.5.1 BMC Software Company Summary
7.5.2 BMC Software Business Overview
7.5.3 BMC Software Digital Service Desk Major Product Offerings
7.5.4 BMC Software Digital Service Desk Revenue in Global Market (2019-2024)
7.5.5 BMC Software Key News & Latest Developments
7.6 Unisys
7.6.1 Unisys Company Summary
7.6.2 Unisys Business Overview
7.6.3 Unisys Digital Service Desk Major Product Offerings
7.6.4 Unisys Digital Service Desk Revenue in Global Market (2019-2024)
7.6.5 Unisys Key News & Latest Developments
7.7 NIIT Technologies
7.7.1 NIIT Technologies Company Summary
7.7.2 NIIT Technologies Business Overview
7.7.3 NIIT Technologies Digital Service Desk Major Product Offerings
7.7.4 NIIT Technologies Digital Service Desk Revenue in Global Market (2019-2024)
7.7.5 NIIT Technologies Key News & Latest Developments
7.8 BDO Digital
7.8.1 BDO Digital Company Summary
7.8.2 BDO Digital Business Overview
7.8.3 BDO Digital Digital Service Desk Major Product Offerings
7.8.4 BDO Digital Digital Service Desk Revenue in Global Market (2019-2024)
7.8.5 BDO Digital Key News & Latest Developments
7.9 Konverso
7.9.1 Konverso Company Summary
7.9.2 Konverso Business Overview
7.9.3 Konverso Digital Service Desk Major Product Offerings
7.9.4 Konverso Digital Service Desk Revenue in Global Market (2019-2024)
7.9.5 Konverso Key News & Latest Developments
7.10 Bell Techlogix
7.10.1 Bell Techlogix Company Summary
7.10.2 Bell Techlogix Business Overview
7.10.3 Bell Techlogix Digital Service Desk Major Product Offerings
7.10.4 Bell Techlogix Digital Service Desk Revenue in Global Market (2019-2024)
7.10.5 Bell Techlogix Key News & Latest Developments
7.11 Infocare Digital System
7.11.1 Infocare Digital System Company Summary
7.11.2 Infocare Digital System Business Overview
7.11.3 Infocare Digital System Digital Service Desk Major Product Offerings
7.11.4 Infocare Digital System Digital Service Desk Revenue in Global Market (2019-2024)
7.11.5 Infocare Digital System Key News & Latest Developments
7.12 DXC Technology
7.12.1 DXC Technology Company Summary
7.12.2 DXC Technology Business Overview
7.12.3 DXC Technology Digital Service Desk Major Product Offerings
7.12.4 DXC Technology Digital Service Desk Revenue in Global Market (2019-2024)
7.12.5 DXC Technology Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Digital Service Desk Market Opportunities & Trends in Global Market
Table 2. Digital Service Desk Market Drivers in Global Market
Table 3. Digital Service Desk Market Restraints in Global Market
Table 4. Key Players of Digital Service Desk in Global Market
Table 5. Top Digital Service Desk Players in Global Market, Ranking by Revenue (2023)
Table 6. Global Digital Service Desk Revenue by Companies, (US$, Mn), 2019-2024
Table 7. Global Digital Service Desk Revenue Share by Companies, 2019-2024
Table 8. Global Companies Digital Service Desk Product Type
Table 9. List of Global Tier 1 Digital Service Desk Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Digital Service Desk Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 11. By Type ? Global Digital Service Desk Revenue, (US$, Mn), 2023 & 2030
Table 12. By Type - Digital Service Desk Revenue in Global (US$, Mn), 2019-2024
Table 13. By Type - Digital Service Desk Revenue in Global (US$, Mn), 2025-2030
Table 14. By Application ? Global Digital Service Desk Revenue, (US$, Mn), 2023 & 2030
Table 15. By Application - Digital Service Desk Revenue in Global (US$, Mn), 2019-2024
Table 16. By Application - Digital Service Desk Revenue in Global (US$, Mn), 2025-2030
Table 17. By Region ? Global Digital Service Desk Revenue, (US$, Mn), 2023 & 2030
Table 18. By Region - Global Digital Service Desk Revenue (US$, Mn), 2019-2024
Table 19. By Region - Global Digital Service Desk Revenue (US$, Mn), 2025-2030
Table 20. By Country - North America Digital Service Desk Revenue, (US$, Mn), 2019-2024
Table 21. By Country - North America Digital Service Desk Revenue, (US$, Mn), 2025-2030
Table 22. By Country - Europe Digital Service Desk Revenue, (US$, Mn), 2019-2024
Table 23. By Country - Europe Digital Service Desk Revenue, (US$, Mn), 2025-2030
Table 24. By Region - Asia Digital Service Desk Revenue, (US$, Mn), 2019-2024
Table 25. By Region - Asia Digital Service Desk Revenue, (US$, Mn), 2025-2030
Table 26. By Country - South America Digital Service Desk Revenue, (US$, Mn), 2019-2024
Table 27. By Country - South America Digital Service Desk Revenue, (US$, Mn), 2025-2030
Table 28. By Country - Middle East & Africa Digital Service Desk Revenue, (US$, Mn), 2019-2024
Table 29. By Country - Middle East & Africa Digital Service Desk Revenue, (US$, Mn), 2025-2030
Table 30. FUJITSU Company Summary
Table 31. FUJITSU Digital Service Desk Product Offerings
Table 32. FUJITSU Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 33. FUJITSU Key News & Latest Developments
Table 34. IBM Company Summary
Table 35. IBM Digital Service Desk Product Offerings
Table 36. IBM Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 37. IBM Key News & Latest Developments
Table 38. Tata Consultancy Services Limited Company Summary
Table 39. Tata Consultancy Services Limited Digital Service Desk Product Offerings
Table 40. Tata Consultancy Services Limited Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 41. Tata Consultancy Services Limited Key News & Latest Developments
Table 42. SLS Digital Desk Company Summary
Table 43. SLS Digital Desk Digital Service Desk Product Offerings
Table 44. SLS Digital Desk Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 45. SLS Digital Desk Key News & Latest Developments
Table 46. BMC Software Company Summary
Table 47. BMC Software Digital Service Desk Product Offerings
Table 48. BMC Software Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 49. BMC Software Key News & Latest Developments
Table 50. Unisys Company Summary
Table 51. Unisys Digital Service Desk Product Offerings
Table 52. Unisys Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 53. Unisys Key News & Latest Developments
Table 54. NIIT Technologies Company Summary
Table 55. NIIT Technologies Digital Service Desk Product Offerings
Table 56. NIIT Technologies Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 57. NIIT Technologies Key News & Latest Developments
Table 58. BDO Digital Company Summary
Table 59. BDO Digital Digital Service Desk Product Offerings
Table 60. BDO Digital Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 61. BDO Digital Key News & Latest Developments
Table 62. Konverso Company Summary
Table 63. Konverso Digital Service Desk Product Offerings
Table 64. Konverso Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 65. Konverso Key News & Latest Developments
Table 66. Bell Techlogix Company Summary
Table 67. Bell Techlogix Digital Service Desk Product Offerings
Table 68. Bell Techlogix Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 69. Bell Techlogix Key News & Latest Developments
Table 70. Infocare Digital System Company Summary
Table 71. Infocare Digital System Digital Service Desk Product Offerings
Table 72. Infocare Digital System Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 73. Infocare Digital System Key News & Latest Developments
Table 74. DXC Technology Company Summary
Table 75. DXC Technology Digital Service Desk Product Offerings
Table 76. DXC Technology Digital Service Desk Revenue (US$, Mn) & (2019-2024)
Table 77. DXC Technology Key News & Latest Developments
List of Figures
Figure 1. Digital Service Desk Segment by Type in 2023
Figure 2. Digital Service Desk Segment by Application in 2023
Figure 3. Global Digital Service Desk Market Overview: 2023
Figure 4. Key Caveats
Figure 5. Global Digital Service Desk Market Size: 2023 VS 2030 (US$, Mn)
Figure 6. Global Digital Service Desk Revenue, 2019-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Digital Service Desk Revenue in 2023
Figure 8. By Type - Global Digital Service Desk Revenue Market Share, 2019-2030
Figure 9. By Application - Global Digital Service Desk Revenue Market Share, 2019-2030
Figure 10. By Type - Global Digital Service Desk Revenue, (US$, Mn), 2023 & 2030
Figure 11. By Type - Global Digital Service Desk Revenue Market Share, 2019-2030
Figure 12. By Application - Global Digital Service Desk Revenue, (US$, Mn), 2023 & 2030
Figure 13. By Application - Global Digital Service Desk Revenue Market Share, 2019-2030
Figure 14. By Region - Global Digital Service Desk Revenue Market Share, 2019-2030
Figure 15. By Country - North America Digital Service Desk Revenue Market Share, 2019-2030
Figure 16. US Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 17. Canada Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 18. Mexico Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 19. By Country - Europe Digital Service Desk Revenue Market Share, 2019-2030
Figure 20. Germany Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 21. France Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 22. U.K. Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 23. Italy Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 24. Russia Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 25. Nordic Countries Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 26. Benelux Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 27. By Region - Asia Digital Service Desk Revenue Market Share, 2019-2030
Figure 28. China Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 29. Japan Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 30. South Korea Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 31. Southeast Asia Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 32. India Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 33. By Country - South America Digital Service Desk Revenue Market Share, 2019-2030
Figure 34. Brazil Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 35. Argentina Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 36. By Country - Middle East & Africa Digital Service Desk Revenue Market Share, 2019-2030
Figure 37. Turkey Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 38. Israel Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 39. Saudi Arabia Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 40. UAE Digital Service Desk Revenue, (US$, Mn), 2019-2030
Figure 41. FUJITSU Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 42. IBM Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 43. Tata Consultancy Services Limited Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 44. SLS Digital Desk Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 45. BMC Software Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 46. Unisys Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 47. NIIT Technologies Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 48. BDO Digital Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 49. Konverso Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 50. Bell Techlogix Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 51. Infocare Digital System Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 52. DXC Technology Digital Service Desk Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
