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Contact Center Workforce Software Market Size, Share 2022
This report contains market size and forecasts of Contact Center Workforce Software in Global, including the following market information:
Global Contact Center Workforce Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center Workforce Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center Workforce Software include Aspect, PureConnect, PureEngage, NICE inContact, Avaya Aura, PlayVox, Calabrio, 8x8 and Dixa, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We has surveyed the Contact Center Workforce Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Workforce Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Workforce Software Market Segment Percentages, by Type, 2021 (%)
Cloud Based
Web Based
Global Contact Center Workforce Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Workforce Software Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
SMEs
Global Contact Center Workforce Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Workforce Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Workforce Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center Workforce Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Aspect
PureConnect
PureEngage
NICE inContact
Avaya Aura
PlayVox
Calabrio
8x8
Dixa
Five9
Telax
3CLogic
Fuze
Monet
injixo
| Report Attributes |
Report Details |
| Report Title |
Contact Center Workforce Software Market, Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
100 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Contact Center Workforce Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Workforce Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Workforce Software Overall Market Size
2.1 Global Contact Center Workforce Software Market Size: 2021 VS 2028
2.2 Global Contact Center Workforce Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Workforce Software Players in Global Market
3.2 Top Global Contact Center Workforce Software Companies Ranked by Revenue
3.3 Global Contact Center Workforce Software Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Workforce Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Workforce Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Workforce Software Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Workforce Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Workforce Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Workforce Software Market Size Markets, 2021 & 2028
4.1.2 Cloud Based
4.1.3 Web Based
4.2 By Type - Global Contact Center Workforce Software Revenue & Forecasts
4.2.1 By Type - Global Contact Center Workforce Software Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Workforce Software Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Workforce Software Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Contact Center Workforce Software Revenue & Forecasts
5.2.1 By Application - Global Contact Center Workforce Software Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Workforce Software Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Workforce Software Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Workforce Software Revenue & Forecasts
6.2.1 By Region - Global Contact Center Workforce Software Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Workforce Software Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Workforce Software Revenue, 2017-2028
6.3.2 US Contact Center Workforce Software Market Size, 2017-2028
6.3.3 Canada Contact Center Workforce Software Market Size, 2017-2028
6.3.4 Mexico Contact Center Workforce Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Workforce Software Revenue, 2017-2028
6.4.2 Germany Contact Center Workforce Software Market Size, 2017-2028
6.4.3 France Contact Center Workforce Software Market Size, 2017-2028
6.4.4 U.K. Contact Center Workforce Software Market Size, 2017-2028
6.4.5 Italy Contact Center Workforce Software Market Size, 2017-2028
6.4.6 Russia Contact Center Workforce Software Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Workforce Software Market Size, 2017-2028
6.4.8 Benelux Contact Center Workforce Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Workforce Software Revenue, 2017-2028
6.5.2 China Contact Center Workforce Software Market Size, 2017-2028
6.5.3 Japan Contact Center Workforce Software Market Size, 2017-2028
6.5.4 South Korea Contact Center Workforce Software Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Workforce Software Market Size, 2017-2028
6.5.6 India Contact Center Workforce Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Workforce Software Revenue, 2017-2028
6.6.2 Brazil Contact Center Workforce Software Market Size, 2017-2028
6.6.3 Argentina Contact Center Workforce Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Workforce Software Revenue, 2017-2028
6.7.2 Turkey Contact Center Workforce Software Market Size, 2017-2028
6.7.3 Israel Contact Center Workforce Software Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Workforce Software Market Size, 2017-2028
6.7.5 UAE Contact Center Workforce Software Market Size, 2017-2028
7 Players Profiles
7.1 Aspect
7.1.1 Aspect Corporate Summary
7.1.2 Aspect Business Overview
7.1.3 Aspect Contact Center Workforce Software Major Product Offerings
7.1.4 Aspect Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.1.5 Aspect Key News
7.2 PureConnect
7.2.1 PureConnect Corporate Summary
7.2.2 PureConnect Business Overview
7.2.3 PureConnect Contact Center Workforce Software Major Product Offerings
7.2.4 PureConnect Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.2.5 PureConnect Key News
7.3 PureEngage
7.3.1 PureEngage Corporate Summary
7.3.2 PureEngage Business Overview
7.3.3 PureEngage Contact Center Workforce Software Major Product Offerings
7.3.4 PureEngage Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.3.5 PureEngage Key News
7.4 NICE inContact
7.4.1 NICE inContact Corporate Summary
7.4.2 NICE inContact Business Overview
7.4.3 NICE inContact Contact Center Workforce Software Major Product Offerings
7.4.4 NICE inContact Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.4.5 NICE inContact Key News
7.5 Avaya Aura
7.5.1 Avaya Aura Corporate Summary
7.5.2 Avaya Aura Business Overview
7.5.3 Avaya Aura Contact Center Workforce Software Major Product Offerings
7.5.4 Avaya Aura Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.5.5 Avaya Aura Key News
7.6 PlayVox
7.6.1 PlayVox Corporate Summary
7.6.2 PlayVox Business Overview
7.6.3 PlayVox Contact Center Workforce Software Major Product Offerings
7.6.4 PlayVox Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.6.5 PlayVox Key News
7.7 Calabrio
7.7.1 Calabrio Corporate Summary
7.7.2 Calabrio Business Overview
7.7.3 Calabrio Contact Center Workforce Software Major Product Offerings
7.7.4 Calabrio Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.7.5 Calabrio Key News
7.8 8x8
7.8.1 8x8 Corporate Summary
7.8.2 8x8 Business Overview
7.8.3 8x8 Contact Center Workforce Software Major Product Offerings
7.8.4 8x8 Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.8.5 8x8 Key News
7.9 Dixa
7.9.1 Dixa Corporate Summary
7.9.2 Dixa Business Overview
7.9.3 Dixa Contact Center Workforce Software Major Product Offerings
7.9.4 Dixa Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.9.5 Dixa Key News
7.10 Five9
7.10.1 Five9 Corporate Summary
7.10.2 Five9 Business Overview
7.10.3 Five9 Contact Center Workforce Software Major Product Offerings
7.10.4 Five9 Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.10.5 Five9 Key News
7.11 Telax
7.11.1 Telax Corporate Summary
7.11.2 Telax Business Overview
7.11.3 Telax Contact Center Workforce Software Major Product Offerings
7.11.4 Telax Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.11.5 Telax Key News
7.12 3CLogic
7.12.1 3CLogic Corporate Summary
7.12.2 3CLogic Business Overview
7.12.3 3CLogic Contact Center Workforce Software Major Product Offerings
7.12.4 3CLogic Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.12.5 3CLogic Key News
7.13 Fuze
7.13.1 Fuze Corporate Summary
7.13.2 Fuze Business Overview
7.13.3 Fuze Contact Center Workforce Software Major Product Offerings
7.13.4 Fuze Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.13.5 Fuze Key News
7.14 Monet
7.14.1 Monet Corporate Summary
7.14.2 Monet Business Overview
7.14.3 Monet Contact Center Workforce Software Major Product Offerings
7.14.4 Monet Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.14.5 Monet Key News
7.15 injixo
7.15.1 injixo Corporate Summary
7.15.2 injixo Business Overview
7.15.3 injixo Contact Center Workforce Software Major Product Offerings
7.15.4 injixo Contact Center Workforce Software Revenue in Global Market (2017-2022)
7.15.5 injixo Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Contact Center Workforce Software Market Opportunities & Trends in Global Market
Table 2. Contact Center Workforce Software Market Drivers in Global Market
Table 3. Contact Center Workforce Software Market Restraints in Global Market
Table 4. Key Players of Contact Center Workforce Software in Global Market
Table 5. Top Contact Center Workforce Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Workforce Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Workforce Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Workforce Software Product Type
Table 9. List of Global Tier 1 Contact Center Workforce Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Workforce Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Contact Center Workforce Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Workforce Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Workforce Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Contact Center Workforce Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Workforce Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Workforce Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Contact Center Workforce Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Workforce Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Workforce Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Workforce Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Workforce Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Workforce Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Workforce Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Workforce Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Workforce Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Workforce Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Workforce Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Workforce Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Workforce Software Revenue, (US$, Mn), 2023-2028
Table 30. Aspect Corporate Summary
Table 31. Aspect Contact Center Workforce Software Product Offerings
Table 32. Aspect Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 33. PureConnect Corporate Summary
Table 34. PureConnect Contact Center Workforce Software Product Offerings
Table 35. PureConnect Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 36. PureEngage Corporate Summary
Table 37. PureEngage Contact Center Workforce Software Product Offerings
Table 38. PureEngage Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 39. NICE inContact Corporate Summary
Table 40. NICE inContact Contact Center Workforce Software Product Offerings
Table 41. NICE inContact Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 42. Avaya Aura Corporate Summary
Table 43. Avaya Aura Contact Center Workforce Software Product Offerings
Table 44. Avaya Aura Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 45. PlayVox Corporate Summary
Table 46. PlayVox Contact Center Workforce Software Product Offerings
Table 47. PlayVox Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 48. Calabrio Corporate Summary
Table 49. Calabrio Contact Center Workforce Software Product Offerings
Table 50. Calabrio Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 51. 8x8 Corporate Summary
Table 52. 8x8 Contact Center Workforce Software Product Offerings
Table 53. 8x8 Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 54. Dixa Corporate Summary
Table 55. Dixa Contact Center Workforce Software Product Offerings
Table 56. Dixa Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 57. Five9 Corporate Summary
Table 58. Five9 Contact Center Workforce Software Product Offerings
Table 59. Five9 Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 60. Telax Corporate Summary
Table 61. Telax Contact Center Workforce Software Product Offerings
Table 62. Telax Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 63. 3CLogic Corporate Summary
Table 64. 3CLogic Contact Center Workforce Software Product Offerings
Table 65. 3CLogic Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 66. Fuze Corporate Summary
Table 67. Fuze Contact Center Workforce Software Product Offerings
Table 68. Fuze Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 69. Monet Corporate Summary
Table 70. Monet Contact Center Workforce Software Product Offerings
Table 71. Monet Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
Table 72. injixo Corporate Summary
Table 73. injixo Contact Center Workforce Software Product Offerings
Table 74. injixo Contact Center Workforce Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Contact Center Workforce Software Segment by Type in 2021
Figure 2. Contact Center Workforce Software Segment by Application in 2021
Figure 3. Global Contact Center Workforce Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Workforce Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Workforce Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Workforce Software Revenue in 2021
Figure 8. By Type - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 12. US Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 24. China Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Workforce Software Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Workforce Software Revenue, (US$, Mn), 2017-2028
Figure 37. Aspect Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. PureConnect Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. PureEngage Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. NICE inContact Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Avaya Aura Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. PlayVox Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Calabrio Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. 8x8 Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Dixa Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Five9 Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Telax Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. 3CLogic Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Fuze Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Monet Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. injixo Contact Center Workforce Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
