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Contact Center Software Market Size, Share 2022
This report contains market size and forecasts of Contact Center Software in Global, including the following market information:
Global Contact Center Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center Software market was valued at 16430 million in 2021 and is projected to reach US$ 29010 million by 2028, at a CAGR of 8.5% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center Software include 8x8, Alcatel-Lucent Enterprise, Ameyo (Drishti-Soft), Avaya Inc., Cisco, Enghouse Interactive Inc., Five9, Genesys and Huawei Technologies., etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Contact Center Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Software Market Segment Percentages, by Type, 2021 (%)
Cloud
On-Premises
Global Contact Center Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Software Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
Small and Medium-sized Enterprises
Global Contact Center Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
8x8
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9
Genesys
Huawei Technologies.
Mitel Networks Corporation
Oracle
SAP
Unify
| Report Attributes |
Report Details |
| Report Title |
Contact Center Software Market - Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
69 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Contact Center Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Software Overall Market Size
2.1 Global Contact Center Software Market Size: 2021 VS 2028
2.2 Global Contact Center Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Software Players in Global Market
3.2 Top Global Contact Center Software Companies Ranked by Revenue
3.3 Global Contact Center Software Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Software Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Software Market Size Markets, 2021 & 2028
4.1.2 Cloud
4.1.3 On-Premises
4.2 By Type - Global Contact Center Software Revenue & Forecasts
4.2.1 By Type - Global Contact Center Software Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Software Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Software Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 Small and Medium-sized Enterprises
5.2 By Application - Global Contact Center Software Revenue & Forecasts
5.2.1 By Application - Global Contact Center Software Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Software Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Software Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Software Revenue & Forecasts
6.2.1 By Region - Global Contact Center Software Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Software Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Software Revenue, 2017-2028
6.3.2 US Contact Center Software Market Size, 2017-2028
6.3.3 Canada Contact Center Software Market Size, 2017-2028
6.3.4 Mexico Contact Center Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Software Revenue, 2017-2028
6.4.2 Germany Contact Center Software Market Size, 2017-2028
6.4.3 France Contact Center Software Market Size, 2017-2028
6.4.4 U.K. Contact Center Software Market Size, 2017-2028
6.4.5 Italy Contact Center Software Market Size, 2017-2028
6.4.6 Russia Contact Center Software Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Software Market Size, 2017-2028
6.4.8 Benelux Contact Center Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Software Revenue, 2017-2028
6.5.2 China Contact Center Software Market Size, 2017-2028
6.5.3 Japan Contact Center Software Market Size, 2017-2028
6.5.4 South Korea Contact Center Software Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Software Market Size, 2017-2028
6.5.6 India Contact Center Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Software Revenue, 2017-2028
6.6.2 Brazil Contact Center Software Market Size, 2017-2028
6.6.3 Argentina Contact Center Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Software Revenue, 2017-2028
6.7.2 Turkey Contact Center Software Market Size, 2017-2028
6.7.3 Israel Contact Center Software Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Software Market Size, 2017-2028
6.7.5 UAE Contact Center Software Market Size, 2017-2028
7 Players Profiles
7.1 8x8
7.1.1 8x8 Corporate Summary
7.1.2 8x8 Business Overview
7.1.3 8x8 Contact Center Software Major Product Offerings
7.1.4 8x8 Contact Center Software Revenue in Global Market (2017-2022)
7.1.5 8x8 Key News
7.2 Alcatel-Lucent Enterprise
7.2.1 Alcatel-Lucent Enterprise Corporate Summary
7.2.2 Alcatel-Lucent Enterprise Business Overview
7.2.3 Alcatel-Lucent Enterprise Contact Center Software Major Product Offerings
7.2.4 Alcatel-Lucent Enterprise Contact Center Software Revenue in Global Market (2017-2022)
7.2.5 Alcatel-Lucent Enterprise Key News
7.3 Ameyo (Drishti-Soft)
7.3.1 Ameyo (Drishti-Soft) Corporate Summary
7.3.2 Ameyo (Drishti-Soft) Business Overview
7.3.3 Ameyo (Drishti-Soft) Contact Center Software Major Product Offerings
7.3.4 Ameyo (Drishti-Soft) Contact Center Software Revenue in Global Market (2017-2022)
7.3.5 Ameyo (Drishti-Soft) Key News
7.4 Avaya Inc.
7.4.1 Avaya Inc. Corporate Summary
7.4.2 Avaya Inc. Business Overview
7.4.3 Avaya Inc. Contact Center Software Major Product Offerings
7.4.4 Avaya Inc. Contact Center Software Revenue in Global Market (2017-2022)
7.4.5 Avaya Inc. Key News
7.5 Cisco
7.5.1 Cisco Corporate Summary
7.5.2 Cisco Business Overview
7.5.3 Cisco Contact Center Software Major Product Offerings
7.5.4 Cisco Contact Center Software Revenue in Global Market (2017-2022)
7.5.5 Cisco Key News
7.6 Enghouse Interactive Inc.
7.6.1 Enghouse Interactive Inc. Corporate Summary
7.6.2 Enghouse Interactive Inc. Business Overview
7.6.3 Enghouse Interactive Inc. Contact Center Software Major Product Offerings
7.6.4 Enghouse Interactive Inc. Contact Center Software Revenue in Global Market (2017-2022)
7.6.5 Enghouse Interactive Inc. Key News
7.7 Five9
7.7.1 Five9 Corporate Summary
7.7.2 Five9 Business Overview
7.7.3 Five9 Contact Center Software Major Product Offerings
7.7.4 Five9 Contact Center Software Revenue in Global Market (2017-2022)
7.7.5 Five9 Key News
7.8 Genesys
7.8.1 Genesys Corporate Summary
7.8.2 Genesys Business Overview
7.8.3 Genesys Contact Center Software Major Product Offerings
7.8.4 Genesys Contact Center Software Revenue in Global Market (2017-2022)
7.8.5 Genesys Key News
7.9 Huawei Technologies.
7.9.1 Huawei Technologies. Corporate Summary
7.9.2 Huawei Technologies. Business Overview
7.9.3 Huawei Technologies. Contact Center Software Major Product Offerings
7.9.4 Huawei Technologies. Contact Center Software Revenue in Global Market (2017-2022)
7.9.5 Huawei Technologies. Key News
7.10 Mitel Networks Corporation
7.10.1 Mitel Networks Corporation Corporate Summary
7.10.2 Mitel Networks Corporation Business Overview
7.10.3 Mitel Networks Corporation Contact Center Software Major Product Offerings
7.10.4 Mitel Networks Corporation Contact Center Software Revenue in Global Market (2017-2022)
7.10.5 Mitel Networks Corporation Key News
7.11 Oracle
7.11.1 Oracle Corporate Summary
7.11.2 Oracle Business Overview
7.11.3 Oracle Contact Center Software Major Product Offerings
7.11.4 Oracle Contact Center Software Revenue in Global Market (2017-2022)
7.11.5 Oracle Key News
7.12 SAP
7.12.1 SAP Corporate Summary
7.12.2 SAP Business Overview
7.12.3 SAP Contact Center Software Major Product Offerings
7.12.4 SAP Contact Center Software Revenue in Global Market (2017-2022)
7.12.5 SAP Key News
7.13 Unify
7.13.1 Unify Corporate Summary
7.13.2 Unify Business Overview
7.13.3 Unify Contact Center Software Major Product Offerings
7.13.4 Unify Contact Center Software Revenue in Global Market (2017-2022)
7.13.5 Unify Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Contact Center Software Market Opportunities & Trends in Global Market
Table 2. Contact Center Software Market Drivers in Global Market
Table 3. Contact Center Software Market Restraints in Global Market
Table 4. Key Players of Contact Center Software in Global Market
Table 5. Top Contact Center Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Software Product Type
Table 9. List of Global Tier 1 Contact Center Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Contact Center Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Contact Center Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Contact Center Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Software Revenue, (US$, Mn), 2023-2028
Table 30. 8x8 Corporate Summary
Table 31. 8x8 Contact Center Software Product Offerings
Table 32. 8x8 Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 33. Alcatel-Lucent Enterprise Corporate Summary
Table 34. Alcatel-Lucent Enterprise Contact Center Software Product Offerings
Table 35. Alcatel-Lucent Enterprise Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 36. Ameyo (Drishti-Soft) Corporate Summary
Table 37. Ameyo (Drishti-Soft) Contact Center Software Product Offerings
Table 38. Ameyo (Drishti-Soft) Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 39. Avaya Inc. Corporate Summary
Table 40. Avaya Inc. Contact Center Software Product Offerings
Table 41. Avaya Inc. Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 42. Cisco Corporate Summary
Table 43. Cisco Contact Center Software Product Offerings
Table 44. Cisco Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 45. Enghouse Interactive Inc. Corporate Summary
Table 46. Enghouse Interactive Inc. Contact Center Software Product Offerings
Table 47. Enghouse Interactive Inc. Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 48. Five9 Corporate Summary
Table 49. Five9 Contact Center Software Product Offerings
Table 50. Five9 Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 51. Genesys Corporate Summary
Table 52. Genesys Contact Center Software Product Offerings
Table 53. Genesys Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 54. Huawei Technologies. Corporate Summary
Table 55. Huawei Technologies. Contact Center Software Product Offerings
Table 56. Huawei Technologies. Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 57. Mitel Networks Corporation Corporate Summary
Table 58. Mitel Networks Corporation Contact Center Software Product Offerings
Table 59. Mitel Networks Corporation Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 60. Oracle Corporate Summary
Table 61. Oracle Contact Center Software Product Offerings
Table 62. Oracle Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 63. SAP Corporate Summary
Table 64. SAP Contact Center Software Product Offerings
Table 65. SAP Contact Center Software Revenue (US$, Mn), (2017-2022)
Table 66. Unify Corporate Summary
Table 67. Unify Contact Center Software Product Offerings
Table 68. Unify Contact Center Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Contact Center Software Segment by Type in 2021
Figure 2. Contact Center Software Segment by Application in 2021
Figure 3. Global Contact Center Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Software Revenue in 2021
Figure 8. By Type - Global Contact Center Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Software Revenue Market Share, 2017-2028
Figure 12. US Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Software Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Software Revenue Market Share, 2017-2028
Figure 24. China Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Software Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Software Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Software Revenue, (US$, Mn), 2017-2028
Figure 37. 8x8 Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Alcatel-Lucent Enterprise Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Ameyo (Drishti-Soft) Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Avaya Inc. Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Cisco Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Enghouse Interactive Inc. Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Five9 Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Genesys Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Huawei Technologies. Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Mitel Networks Corporation Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Oracle Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. SAP Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Unify Contact Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
