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Contact Center Market Size, Share 2024
The global Contact Center market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.
Voice-based Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Contact Center include 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc. and Mitel Networks Corp., etc. in 2023, the global top five players have a share approximately % in terms of revenue.
This report aims to provide a comprehensive presentation of the global market for Contact Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center. This report contains market size and forecasts of Contact Center in global, including the following market information:
Global Contact Center Market Revenue, 2019-2024, 2025-2030, ($ millions)
Global top five companies in 2023 (%)
We has surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Market, by Type, 2019-2024, 2025-2030 ($ millions)
Global Contact Center Market Segment Percentages, by Type, 2023 (%)
Voice-based
Text-based
Social Media-based
Global Contact Center Market, by Application, 2019-2024, 2025-2030 ($ millions)
Global Contact Center Market Segment Percentages, by Application, 2023 (%)
Consumers
Small And Medium Businesses
Large Enterprises
Global Contact Center Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)
Global Contact Center Market Segment Percentages, By Region and Country, 2023 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center revenues in global market, 2019-2024 (estimated), ($ millions)
Key companies Contact Center revenues share in global market, 2023 (%)
Further, the report presents profiles of competitors in the market, key players include:
8x8 Inc.
ALE International
Aspect Software Inc.
Avaya Holdings Corp.
Cisco Systems Inc.
Enghouse Systems Ltd.
Five9 Inc.
Genesys Telecommunications Laboratories Inc.
Mitel Networks Corp.
NEC Corp.
Outline of Major Chapters:
Chapter 1: Introduces the definition of Contact Center, market overview.
Chapter 2: Global Contact Center market size in revenue.
Chapter 3: Detailed analysis of Contact Center company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Contact Center in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
| Report Attributes |
Report Details |
| Report Title |
Contact Center Market, Global Outlook and Forecast 2024-2030 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2023 |
| Forecast Year |
2031 |
| Number of Pages |
67 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Contact Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Overall Market Size
2.1 Global Contact Center Market Size: 2023 VS 2030
2.2 Global Contact Center Market Size, Prospects & Forecasts: 2019-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Players in Global Market
3.2 Top Global Contact Center Companies Ranked by Revenue
3.3 Global Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Companies in Global Market, by Revenue in 2023
3.5 Global Companies Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Contact Center Market Size Markets, 2023 & 2030
4.1.2 Voice-based
4.1.3 Text-based
4.1.4 Social Media-based
4.2 By Type - Global Contact Center Revenue & Forecasts
4.2.1 By Type - Global Contact Center Revenue, 2019-2024
4.2.2 By Type - Global Contact Center Revenue, 2025-2030
4.2.3 By Type - Global Contact Center Revenue Market Share, 2019-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Market Size, 2023 & 2030
5.1.2 Consumers
5.1.3 Small And Medium Businesses
5.1.4 Large Enterprises
5.2 By Application - Global Contact Center Revenue & Forecasts
5.2.1 By Application - Global Contact Center Revenue, 2019-2024
5.2.2 By Application - Global Contact Center Revenue, 2025-2030
5.2.3 By Application - Global Contact Center Revenue Market Share, 2019-2030
6 Sights by Region
6.1 By Region - Global Contact Center Market Size, 2023 & 2030
6.2 By Region - Global Contact Center Revenue & Forecasts
6.2.1 By Region - Global Contact Center Revenue, 2019-2024
6.2.2 By Region - Global Contact Center Revenue, 2025-2030
6.2.3 By Region - Global Contact Center Revenue Market Share, 2019-2030
6.3 North America
6.3.1 By Country - North America Contact Center Revenue, 2019-2030
6.3.2 US Contact Center Market Size, 2019-2030
6.3.3 Canada Contact Center Market Size, 2019-2030
6.3.4 Mexico Contact Center Market Size, 2019-2030
6.4 Europe
6.4.1 By Country - Europe Contact Center Revenue, 2019-2030
6.4.2 Germany Contact Center Market Size, 2019-2030
6.4.3 France Contact Center Market Size, 2019-2030
6.4.4 U.K. Contact Center Market Size, 2019-2030
6.4.5 Italy Contact Center Market Size, 2019-2030
6.4.6 Russia Contact Center Market Size, 2019-2030
6.4.7 Nordic Countries Contact Center Market Size, 2019-2030
6.4.8 Benelux Contact Center Market Size, 2019-2030
6.5 Asia
6.5.1 By Region - Asia Contact Center Revenue, 2019-2030
6.5.2 China Contact Center Market Size, 2019-2030
6.5.3 Japan Contact Center Market Size, 2019-2030
6.5.4 South Korea Contact Center Market Size, 2019-2030
6.5.5 Southeast Asia Contact Center Market Size, 2019-2030
6.5.6 India Contact Center Market Size, 2019-2030
6.6 South America
6.6.1 By Country - South America Contact Center Revenue, 2019-2030
6.6.2 Brazil Contact Center Market Size, 2019-2030
6.6.3 Argentina Contact Center Market Size, 2019-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Revenue, 2019-2030
6.7.2 Turkey Contact Center Market Size, 2019-2030
6.7.3 Israel Contact Center Market Size, 2019-2030
6.7.4 Saudi Arabia Contact Center Market Size, 2019-2030
6.7.5 UAE Contact Center Market Size, 2019-2030
7 Contact Center Companies Profiles
7.1 8x8 Inc.
7.1.1 8x8 Inc. Company Summary
7.1.2 8x8 Inc. Business Overview
7.1.3 8x8 Inc. Contact Center Major Product Offerings
7.1.4 8x8 Inc. Contact Center Revenue in Global Market (2019-2024)
7.1.5 8x8 Inc. Key News & Latest Developments
7.2 ALE International
7.2.1 ALE International Company Summary
7.2.2 ALE International Business Overview
7.2.3 ALE International Contact Center Major Product Offerings
7.2.4 ALE International Contact Center Revenue in Global Market (2019-2024)
7.2.5 ALE International Key News & Latest Developments
7.3 Aspect Software Inc.
7.3.1 Aspect Software Inc. Company Summary
7.3.2 Aspect Software Inc. Business Overview
7.3.3 Aspect Software Inc. Contact Center Major Product Offerings
7.3.4 Aspect Software Inc. Contact Center Revenue in Global Market (2019-2024)
7.3.5 Aspect Software Inc. Key News & Latest Developments
7.4 Avaya Holdings Corp.
7.4.1 Avaya Holdings Corp. Company Summary
7.4.2 Avaya Holdings Corp. Business Overview
7.4.3 Avaya Holdings Corp. Contact Center Major Product Offerings
7.4.4 Avaya Holdings Corp. Contact Center Revenue in Global Market (2019-2024)
7.4.5 Avaya Holdings Corp. Key News & Latest Developments
7.5 Cisco Systems Inc.
7.5.1 Cisco Systems Inc. Company Summary
7.5.2 Cisco Systems Inc. Business Overview
7.5.3 Cisco Systems Inc. Contact Center Major Product Offerings
7.5.4 Cisco Systems Inc. Contact Center Revenue in Global Market (2019-2024)
7.5.5 Cisco Systems Inc. Key News & Latest Developments
7.6 Enghouse Systems Ltd.
7.6.1 Enghouse Systems Ltd. Company Summary
7.6.2 Enghouse Systems Ltd. Business Overview
7.6.3 Enghouse Systems Ltd. Contact Center Major Product Offerings
7.6.4 Enghouse Systems Ltd. Contact Center Revenue in Global Market (2019-2024)
7.6.5 Enghouse Systems Ltd. Key News & Latest Developments
7.7 Five9 Inc.
7.7.1 Five9 Inc. Company Summary
7.7.2 Five9 Inc. Business Overview
7.7.3 Five9 Inc. Contact Center Major Product Offerings
7.7.4 Five9 Inc. Contact Center Revenue in Global Market (2019-2024)
7.7.5 Five9 Inc. Key News & Latest Developments
7.8 Genesys Telecommunications Laboratories Inc.
7.8.1 Genesys Telecommunications Laboratories Inc. Company Summary
7.8.2 Genesys Telecommunications Laboratories Inc. Business Overview
7.8.3 Genesys Telecommunications Laboratories Inc. Contact Center Major Product Offerings
7.8.4 Genesys Telecommunications Laboratories Inc. Contact Center Revenue in Global Market (2019-2024)
7.8.5 Genesys Telecommunications Laboratories Inc. Key News & Latest Developments
7.9 Mitel Networks Corp.
7.9.1 Mitel Networks Corp. Company Summary
7.9.2 Mitel Networks Corp. Business Overview
7.9.3 Mitel Networks Corp. Contact Center Major Product Offerings
7.9.4 Mitel Networks Corp. Contact Center Revenue in Global Market (2019-2024)
7.9.5 Mitel Networks Corp. Key News & Latest Developments
7.10 NEC Corp.
7.10.1 NEC Corp. Company Summary
7.10.2 NEC Corp. Business Overview
7.10.3 NEC Corp. Contact Center Major Product Offerings
7.10.4 NEC Corp. Contact Center Revenue in Global Market (2019-2024)
7.10.5 NEC Corp. Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Contact Center Market Opportunities & Trends in Global Market
Table 2. Contact Center Market Drivers in Global Market
Table 3. Contact Center Market Restraints in Global Market
Table 4. Key Players of Contact Center in Global Market
Table 5. Top Contact Center Players in Global Market, Ranking by Revenue (2023)
Table 6. Global Contact Center Revenue by Companies, (US$, Mn), 2019-2024
Table 7. Global Contact Center Revenue Share by Companies, 2019-2024
Table 8. Global Companies Contact Center Product Type
Table 9. List of Global Tier 1 Contact Center Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 11. By Type ? Global Contact Center Revenue, (US$, Mn), 2023 & 2030
Table 12. By Type - Contact Center Revenue in Global (US$, Mn), 2019-2024
Table 13. By Type - Contact Center Revenue in Global (US$, Mn), 2025-2030
Table 14. By Application ? Global Contact Center Revenue, (US$, Mn), 2023 & 2030
Table 15. By Application - Contact Center Revenue in Global (US$, Mn), 2019-2024
Table 16. By Application - Contact Center Revenue in Global (US$, Mn), 2025-2030
Table 17. By Region ? Global Contact Center Revenue, (US$, Mn), 2023 & 2030
Table 18. By Region - Global Contact Center Revenue (US$, Mn), 2019-2024
Table 19. By Region - Global Contact Center Revenue (US$, Mn), 2025-2030
Table 20. By Country - North America Contact Center Revenue, (US$, Mn), 2019-2024
Table 21. By Country - North America Contact Center Revenue, (US$, Mn), 2025-2030
Table 22. By Country - Europe Contact Center Revenue, (US$, Mn), 2019-2024
Table 23. By Country - Europe Contact Center Revenue, (US$, Mn), 2025-2030
Table 24. By Region - Asia Contact Center Revenue, (US$, Mn), 2019-2024
Table 25. By Region - Asia Contact Center Revenue, (US$, Mn), 2025-2030
Table 26. By Country - South America Contact Center Revenue, (US$, Mn), 2019-2024
Table 27. By Country - South America Contact Center Revenue, (US$, Mn), 2025-2030
Table 28. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2019-2024
Table 29. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2025-2030
Table 30. 8x8 Inc. Company Summary
Table 31. 8x8 Inc. Contact Center Product Offerings
Table 32. 8x8 Inc. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 33. 8x8 Inc. Key News & Latest Developments
Table 34. ALE International Company Summary
Table 35. ALE International Contact Center Product Offerings
Table 36. ALE International Contact Center Revenue (US$, Mn) & (2019-2024)
Table 37. ALE International Key News & Latest Developments
Table 38. Aspect Software Inc. Company Summary
Table 39. Aspect Software Inc. Contact Center Product Offerings
Table 40. Aspect Software Inc. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 41. Aspect Software Inc. Key News & Latest Developments
Table 42. Avaya Holdings Corp. Company Summary
Table 43. Avaya Holdings Corp. Contact Center Product Offerings
Table 44. Avaya Holdings Corp. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 45. Avaya Holdings Corp. Key News & Latest Developments
Table 46. Cisco Systems Inc. Company Summary
Table 47. Cisco Systems Inc. Contact Center Product Offerings
Table 48. Cisco Systems Inc. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 49. Cisco Systems Inc. Key News & Latest Developments
Table 50. Enghouse Systems Ltd. Company Summary
Table 51. Enghouse Systems Ltd. Contact Center Product Offerings
Table 52. Enghouse Systems Ltd. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 53. Enghouse Systems Ltd. Key News & Latest Developments
Table 54. Five9 Inc. Company Summary
Table 55. Five9 Inc. Contact Center Product Offerings
Table 56. Five9 Inc. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 57. Five9 Inc. Key News & Latest Developments
Table 58. Genesys Telecommunications Laboratories Inc. Company Summary
Table 59. Genesys Telecommunications Laboratories Inc. Contact Center Product Offerings
Table 60. Genesys Telecommunications Laboratories Inc. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 61. Genesys Telecommunications Laboratories Inc. Key News & Latest Developments
Table 62. Mitel Networks Corp. Company Summary
Table 63. Mitel Networks Corp. Contact Center Product Offerings
Table 64. Mitel Networks Corp. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 65. Mitel Networks Corp. Key News & Latest Developments
Table 66. NEC Corp. Company Summary
Table 67. NEC Corp. Contact Center Product Offerings
Table 68. NEC Corp. Contact Center Revenue (US$, Mn) & (2019-2024)
Table 69. NEC Corp. Key News & Latest Developments
List of Figures
Figure 1. Contact Center Segment by Type in 2023
Figure 2. Contact Center Segment by Application in 2023
Figure 3. Global Contact Center Market Overview: 2023
Figure 4. Key Caveats
Figure 5. Global Contact Center Market Size: 2023 VS 2030 (US$, Mn)
Figure 6. Global Contact Center Revenue, 2019-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Revenue in 2023
Figure 8. By Type - Global Contact Center Revenue Market Share, 2019-2030
Figure 9. By Application - Global Contact Center Revenue Market Share, 2019-2030
Figure 10. By Type - Global Contact Center Revenue, (US$, Mn), 2023 & 2030
Figure 11. By Type - Global Contact Center Revenue Market Share, 2019-2030
Figure 12. By Application - Global Contact Center Revenue, (US$, Mn), 2023 & 2030
Figure 13. By Application - Global Contact Center Revenue Market Share, 2019-2030
Figure 14. By Region - Global Contact Center Revenue Market Share, 2019-2030
Figure 15. By Country - North America Contact Center Revenue Market Share, 2019-2030
Figure 16. US Contact Center Revenue, (US$, Mn), 2019-2030
Figure 17. Canada Contact Center Revenue, (US$, Mn), 2019-2030
Figure 18. Mexico Contact Center Revenue, (US$, Mn), 2019-2030
Figure 19. By Country - Europe Contact Center Revenue Market Share, 2019-2030
Figure 20. Germany Contact Center Revenue, (US$, Mn), 2019-2030
Figure 21. France Contact Center Revenue, (US$, Mn), 2019-2030
Figure 22. U.K. Contact Center Revenue, (US$, Mn), 2019-2030
Figure 23. Italy Contact Center Revenue, (US$, Mn), 2019-2030
Figure 24. Russia Contact Center Revenue, (US$, Mn), 2019-2030
Figure 25. Nordic Countries Contact Center Revenue, (US$, Mn), 2019-2030
Figure 26. Benelux Contact Center Revenue, (US$, Mn), 2019-2030
Figure 27. By Region - Asia Contact Center Revenue Market Share, 2019-2030
Figure 28. China Contact Center Revenue, (US$, Mn), 2019-2030
Figure 29. Japan Contact Center Revenue, (US$, Mn), 2019-2030
Figure 30. South Korea Contact Center Revenue, (US$, Mn), 2019-2030
Figure 31. Southeast Asia Contact Center Revenue, (US$, Mn), 2019-2030
Figure 32. India Contact Center Revenue, (US$, Mn), 2019-2030
Figure 33. By Country - South America Contact Center Revenue Market Share, 2019-2030
Figure 34. Brazil Contact Center Revenue, (US$, Mn), 2019-2030
Figure 35. Argentina Contact Center Revenue, (US$, Mn), 2019-2030
Figure 36. By Country - Middle East & Africa Contact Center Revenue Market Share, 2019-2030
Figure 37. Turkey Contact Center Revenue, (US$, Mn), 2019-2030
Figure 38. Israel Contact Center Revenue, (US$, Mn), 2019-2030
Figure 39. Saudi Arabia Contact Center Revenue, (US$, Mn), 2019-2030
Figure 40. UAE Contact Center Revenue, (US$, Mn), 2019-2030
Figure 41. 8x8 Inc. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 42. ALE International Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 43. Aspect Software Inc. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 44. Avaya Holdings Corp. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 45. Cisco Systems Inc. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 46. Enghouse Systems Ltd. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 47. Five9 Inc. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 48. Genesys Telecommunications Laboratories Inc. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 49. Mitel Networks Corp. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 50. NEC Corp. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
