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Call Centre Workforce Management Software Market Size, Share 2022
Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.
This report contains market size and forecasts of Call Centre Workforce Management Software in Global, including the following market information:
Global Call Centre Workforce Management Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Call Centre Workforce Management Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-Premises Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Call Centre Workforce Management Software include Aspect, Genesys, Avaya, Calabrio, NICE, Five9, 8x8, Monet Software and Injixo, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Call Centre Workforce Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Centre Workforce Management Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Call Centre Workforce Management Software Market Segment Percentages, by Type, 2021 (%)
Global Call Centre Workforce Management Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Call Centre Workforce Management Software Market Segment Percentages, by Application, 2021 (%)
Global Call Centre Workforce Management Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Call Centre Workforce Management Software Market Segment Percentages, By Region and Country, 2021 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Call Centre Workforce Management Software revenues in global market, 2017-2022 (estimated), ($ millions)
- Key companies Call Centre Workforce Management Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Aspect
- Genesys
- Avaya
- Calabrio
- NICE
- Five9
- 8x8
- Monet Software
- Injixo
- Dixa
- Mattersight
- Verint
- PlayVox
- Nectar Desk
| Report Attributes |
Report Details |
| Report Title |
Call Centre Workforce Management Software Market, Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
64 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Call Centre Workforce Management Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Centre Workforce Management Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Centre Workforce Management Software Overall Market Size
2.1 Global Call Centre Workforce Management Software Market Size: 2021 VS 2028
2.2 Global Call Centre Workforce Management Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Centre Workforce Management Software Players in Global Market
3.2 Top Global Call Centre Workforce Management Software Companies Ranked by Revenue
3.3 Global Call Centre Workforce Management Software Revenue by Companies
3.4 Top 3 and Top 5 Call Centre Workforce Management Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Call Centre Workforce Management Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Centre Workforce Management Software Players in Global Market
3.6.1 List of Global Tier 1 Call Centre Workforce Management Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Centre Workforce Management Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Call Centre Workforce Management Software Market Size Markets, 2021 & 2028
4.1.2 On-Premises
4.1.3 Cloud Based
4.2 By Type - Global Call Centre Workforce Management Software Revenue & Forecasts
4.2.1 By Type - Global Call Centre Workforce Management Software Revenue, 2017-2022
4.2.2 By Type - Global Call Centre Workforce Management Software Revenue, 2023-2028
4.2.3 By Type - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Centre Workforce Management Software Market Size, 2021 & 2028
5.1.2 Large Enterprised
5.1.3 SMEs
5.2 By Application - Global Call Centre Workforce Management Software Revenue & Forecasts
5.2.1 By Application - Global Call Centre Workforce Management Software Revenue, 2017-2022
5.2.2 By Application - Global Call Centre Workforce Management Software Revenue, 2023-2028
5.2.3 By Application - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Call Centre Workforce Management Software Market Size, 2021 & 2028
6.2 By Region - Global Call Centre Workforce Management Software Revenue & Forecasts
6.2.1 By Region - Global Call Centre Workforce Management Software Revenue, 2017-2022
6.2.2 By Region - Global Call Centre Workforce Management Software Revenue, 2023-2028
6.2.3 By Region - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Call Centre Workforce Management Software Revenue, 2017-2028
6.3.2 US Call Centre Workforce Management Software Market Size, 2017-2028
6.3.3 Canada Call Centre Workforce Management Software Market Size, 2017-2028
6.3.4 Mexico Call Centre Workforce Management Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Call Centre Workforce Management Software Revenue, 2017-2028
6.4.2 Germany Call Centre Workforce Management Software Market Size, 2017-2028
6.4.3 France Call Centre Workforce Management Software Market Size, 2017-2028
6.4.4 U.K. Call Centre Workforce Management Software Market Size, 2017-2028
6.4.5 Italy Call Centre Workforce Management Software Market Size, 2017-2028
6.4.6 Russia Call Centre Workforce Management Software Market Size, 2017-2028
6.4.7 Nordic Countries Call Centre Workforce Management Software Market Size, 2017-2028
6.4.8 Benelux Call Centre Workforce Management Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Call Centre Workforce Management Software Revenue, 2017-2028
6.5.2 China Call Centre Workforce Management Software Market Size, 2017-2028
6.5.3 Japan Call Centre Workforce Management Software Market Size, 2017-2028
6.5.4 South Korea Call Centre Workforce Management Software Market Size, 2017-2028
6.5.5 Southeast Asia Call Centre Workforce Management Software Market Size, 2017-2028
6.5.6 India Call Centre Workforce Management Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Call Centre Workforce Management Software Revenue, 2017-2028
6.6.2 Brazil Call Centre Workforce Management Software Market Size, 2017-2028
6.6.3 Argentina Call Centre Workforce Management Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Centre Workforce Management Software Revenue, 2017-2028
6.7.2 Turkey Call Centre Workforce Management Software Market Size, 2017-2028
6.7.3 Israel Call Centre Workforce Management Software Market Size, 2017-2028
6.7.4 Saudi Arabia Call Centre Workforce Management Software Market Size, 2017-2028
6.7.5 UAE Call Centre Workforce Management Software Market Size, 2017-2028
7 Players Profiles
7.1 Aspect
7.1.1 Aspect Corporate Summary
7.1.2 Aspect Business Overview
7.1.3 Aspect Call Centre Workforce Management Software Major Product Offerings
7.1.4 Aspect Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.1.5 Aspect Key News
7.2 Genesys
7.2.1 Genesys Corporate Summary
7.2.2 Genesys Business Overview
7.2.3 Genesys Call Centre Workforce Management Software Major Product Offerings
7.2.4 Genesys Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.2.5 Genesys Key News
7.3 Avaya
7.3.1 Avaya Corporate Summary
7.3.2 Avaya Business Overview
7.3.3 Avaya Call Centre Workforce Management Software Major Product Offerings
7.3.4 Avaya Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.3.5 Avaya Key News
7.4 Calabrio
7.4.1 Calabrio Corporate Summary
7.4.2 Calabrio Business Overview
7.4.3 Calabrio Call Centre Workforce Management Software Major Product Offerings
7.4.4 Calabrio Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.4.5 Calabrio Key News
7.5 NICE
7.5.1 NICE Corporate Summary
7.5.2 NICE Business Overview
7.5.3 NICE Call Centre Workforce Management Software Major Product Offerings
7.5.4 NICE Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.5.5 NICE Key News
7.6 Five9
7.6.1 Five9 Corporate Summary
7.6.2 Five9 Business Overview
7.6.3 Five9 Call Centre Workforce Management Software Major Product Offerings
7.6.4 Five9 Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.6.5 Five9 Key News
7.7 8x8
7.7.1 8x8 Corporate Summary
7.7.2 8x8 Business Overview
7.7.3 8x8 Call Centre Workforce Management Software Major Product Offerings
7.7.4 8x8 Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.7.5 8x8 Key News
7.8 Monet Software
7.8.1 Monet Software Corporate Summary
7.8.2 Monet Software Business Overview
7.8.3 Monet Software Call Centre Workforce Management Software Major Product Offerings
7.8.4 Monet Software Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.8.5 Monet Software Key News
7.9 Injixo
7.9.1 Injixo Corporate Summary
7.9.2 Injixo Business Overview
7.9.3 Injixo Call Centre Workforce Management Software Major Product Offerings
7.9.4 Injixo Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.9.5 Injixo Key News
7.10 Dixa
7.10.1 Dixa Corporate Summary
7.10.2 Dixa Business Overview
7.10.3 Dixa Call Centre Workforce Management Software Major Product Offerings
7.10.4 Dixa Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.10.5 Dixa Key News
7.11 Mattersight
7.11.1 Mattersight Corporate Summary
7.11.2 Mattersight Business Overview
7.11.3 Mattersight Call Centre Workforce Management Software Major Product Offerings
7.11.4 Mattersight Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.11.5 Mattersight Key News
7.12 Verint
7.12.1 Verint Corporate Summary
7.12.2 Verint Business Overview
7.12.3 Verint Call Centre Workforce Management Software Major Product Offerings
7.12.4 Verint Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.12.5 Verint Key News
7.13 PlayVox
7.13.1 PlayVox Corporate Summary
7.13.2 PlayVox Business Overview
7.13.3 PlayVox Call Centre Workforce Management Software Major Product Offerings
7.13.4 PlayVox Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.13.5 PlayVox Key News
7.14 Nectar Desk
7.14.1 Nectar Desk Corporate Summary
7.14.2 Nectar Desk Business Overview
7.14.3 Nectar Desk Call Centre Workforce Management Software Major Product Offerings
7.14.4 Nectar Desk Call Centre Workforce Management Software Revenue in Global Market (2017-2022)
7.14.5 Nectar Desk Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Call Centre Workforce Management Software Market Opportunities & Trends in Global Market
Table 2. Call Centre Workforce Management Software Market Drivers in Global Market
Table 3. Call Centre Workforce Management Software Market Restraints in Global Market
Table 4. Key Players of Call Centre Workforce Management Software in Global Market
Table 5. Top Call Centre Workforce Management Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Call Centre Workforce Management Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Call Centre Workforce Management Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Call Centre Workforce Management Software Product Type
Table 9. List of Global Tier 1 Call Centre Workforce Management Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Centre Workforce Management Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Call Centre Workforce Management Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Call Centre Workforce Management Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Call Centre Workforce Management Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Call Centre Workforce Management Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Call Centre Workforce Management Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Call Centre Workforce Management Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Call Centre Workforce Management Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Call Centre Workforce Management Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Call Centre Workforce Management Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Call Centre Workforce Management Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Call Centre Workforce Management Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Call Centre Workforce Management Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Call Centre Workforce Management Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Call Centre Workforce Management Software Revenue, (US$, Mn), 2023-2028
Table 30. Aspect Corporate Summary
Table 31. Aspect Call Centre Workforce Management Software Product Offerings
Table 32. Aspect Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 33. Genesys Corporate Summary
Table 34. Genesys Call Centre Workforce Management Software Product Offerings
Table 35. Genesys Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 36. Avaya Corporate Summary
Table 37. Avaya Call Centre Workforce Management Software Product Offerings
Table 38. Avaya Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 39. Calabrio Corporate Summary
Table 40. Calabrio Call Centre Workforce Management Software Product Offerings
Table 41. Calabrio Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 42. NICE Corporate Summary
Table 43. NICE Call Centre Workforce Management Software Product Offerings
Table 44. NICE Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 45. Five9 Corporate Summary
Table 46. Five9 Call Centre Workforce Management Software Product Offerings
Table 47. Five9 Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 48. 8x8 Corporate Summary
Table 49. 8x8 Call Centre Workforce Management Software Product Offerings
Table 50. 8x8 Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 51. Monet Software Corporate Summary
Table 52. Monet Software Call Centre Workforce Management Software Product Offerings
Table 53. Monet Software Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 54. Injixo Corporate Summary
Table 55. Injixo Call Centre Workforce Management Software Product Offerings
Table 56. Injixo Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 57. Dixa Corporate Summary
Table 58. Dixa Call Centre Workforce Management Software Product Offerings
Table 59. Dixa Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 60. Mattersight Corporate Summary
Table 61. Mattersight Call Centre Workforce Management Software Product Offerings
Table 62. Mattersight Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 63. Verint Corporate Summary
Table 64. Verint Call Centre Workforce Management Software Product Offerings
Table 65. Verint Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 66. PlayVox Corporate Summary
Table 67. PlayVox Call Centre Workforce Management Software Product Offerings
Table 68. PlayVox Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
Table 69. Nectar Desk Corporate Summary
Table 70. Nectar Desk Call Centre Workforce Management Software Product Offerings
Table 71. Nectar Desk Call Centre Workforce Management Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Call Centre Workforce Management Software Segment by Type in 2021
Figure 2. Call Centre Workforce Management Software Segment by Application in 2021
Figure 3. Global Call Centre Workforce Management Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Call Centre Workforce Management Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Call Centre Workforce Management Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Centre Workforce Management Software Revenue in 2021
Figure 8. By Type - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 12. US Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 16. Germany Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 24. China Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 30. Brazil Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Call Centre Workforce Management Software Revenue Market Share, 2017-2028
Figure 33. Turkey Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Call Centre Workforce Management Software Revenue, (US$, Mn), 2017-2028
Figure 37. Aspect Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Genesys Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Avaya Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Calabrio Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. NICE Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Five9 Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. 8x8 Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Monet Software Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Injixo Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Dixa Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Mattersight Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Verint Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. PlayVox Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Nectar Desk Call Centre Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
