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Business Chat Tool Market Size, Share 2024
The global Business Chat Tool market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.
Instant Messaging Platform Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Business Chat Tool include Drift, Freshchat, HubSpot, Zendesk, Intercom, NTT business Solutions corporation, Salesforce, Inc.(Slack Japan), Chatwork Co., Ltd. and Microsoft Japan Co., Ltd., etc. in 2023, the global top five players have a share approximately % in terms of revenue.
This report aims to provide a comprehensive presentation of the global market for Business Chat Tool, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Business Chat Tool. This report contains market size and forecasts of Business Chat Tool in global, including the following market information:
Global Business Chat Tool Market Revenue, 2019-2024, 2025-2030, ($ millions)
Global top five companies in 2023 (%)
We surveyed the Business Chat Tool companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Business Chat Tool Market, by Type, 2019-2024, 2025-2030 ($ millions)
Global Business Chat Tool Market Segment Percentages, by Type, 2023 (%)
Instant Messaging Platform
Social Media Messaging Platform
Email Communication Platform
Global Business Chat Tool Market, by Application, 2019-2024, 2025-2030 ($ millions)
Global Business Chat Tool Market Segment Percentages, by Application, 2023 (%)
Customer Support
Sales and Marketing
Global Business Chat Tool Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)
Global Business Chat Tool Market Segment Percentages, By Region and Country, 2023 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Business Chat Tool revenues in global market, 2019-2024 (estimated), ($ millions)
Key companies Business Chat Tool revenues share in global market, 2023 (%)
Further, the report presents profiles of competitors in the market, key players include:
Drift
Freshchat
HubSpot
Zendesk
Intercom
NTT business Solutions corporation
Salesforce, Inc.(Slack Japan)
Chatwork Co., Ltd.
Microsoft Japan Co., Ltd.
WORKS MOBILE Japan Corp.
Salesforce
Outline of Major Chapters:
Chapter 1: Introduces the definition of Business Chat Tool, market overview.
Chapter 2: Global Business Chat Tool market size in revenue.
Chapter 3: Detailed analysis of Business Chat Tool company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Business Chat Tool in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
| Report Attributes |
Report Details |
| Report Title |
Business Chat Tool Market, Global Outlook and Forecast 2024-2030 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2023 |
| Forecast Year |
2031 |
| Number of Pages |
60 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Business Chat Tool Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Business Chat Tool Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Business Chat Tool Overall Market Size
2.1 Global Business Chat Tool Market Size: 2023 VS 2030
2.2 Global Business Chat Tool Market Size, Prospects & Forecasts: 2019-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Business Chat Tool Players in Global Market
3.2 Top Global Business Chat Tool Companies Ranked by Revenue
3.3 Global Business Chat Tool Revenue by Companies
3.4 Top 3 and Top 5 Business Chat Tool Companies in Global Market, by Revenue in 2023
3.5 Global Companies Business Chat Tool Product Type
3.6 Tier 1, Tier 2 and Tier 3 Business Chat Tool Players in Global Market
3.6.1 List of Global Tier 1 Business Chat Tool Companies
3.6.2 List of Global Tier 2 and Tier 3 Business Chat Tool Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Business Chat Tool Market Size Markets, 2023 & 2030
4.1.2 Instant Messaging Platform
4.1.3 Social Media Messaging Platform
4.1.4 Email Communication Platform
4.2 By Type - Global Business Chat Tool Revenue & Forecasts
4.2.1 By Type - Global Business Chat Tool Revenue, 2019-2024
4.2.2 By Type - Global Business Chat Tool Revenue, 2025-2030
4.2.3 By Type - Global Business Chat Tool Revenue Market Share, 2019-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Business Chat Tool Market Size, 2023 & 2030
5.1.2 Customer Support
5.1.3 Sales and Marketing
5.2 By Application - Global Business Chat Tool Revenue & Forecasts
5.2.1 By Application - Global Business Chat Tool Revenue, 2019-2024
5.2.2 By Application - Global Business Chat Tool Revenue, 2025-2030
5.2.3 By Application - Global Business Chat Tool Revenue Market Share, 2019-2030
6 Sights by Region
6.1 By Region - Global Business Chat Tool Market Size, 2023 & 2030
6.2 By Region - Global Business Chat Tool Revenue & Forecasts
6.2.1 By Region - Global Business Chat Tool Revenue, 2019-2024
6.2.2 By Region - Global Business Chat Tool Revenue, 2025-2030
6.2.3 By Region - Global Business Chat Tool Revenue Market Share, 2019-2030
6.3 North America
6.3.1 By Country - North America Business Chat Tool Revenue, 2019-2030
6.3.2 US Business Chat Tool Market Size, 2019-2030
6.3.3 Canada Business Chat Tool Market Size, 2019-2030
6.3.4 Mexico Business Chat Tool Market Size, 2019-2030
6.4 Europe
6.4.1 By Country - Europe Business Chat Tool Revenue, 2019-2030
6.4.2 Germany Business Chat Tool Market Size, 2019-2030
6.4.3 France Business Chat Tool Market Size, 2019-2030
6.4.4 U.K. Business Chat Tool Market Size, 2019-2030
6.4.5 Italy Business Chat Tool Market Size, 2019-2030
6.4.6 Russia Business Chat Tool Market Size, 2019-2030
6.4.7 Nordic Countries Business Chat Tool Market Size, 2019-2030
6.4.8 Benelux Business Chat Tool Market Size, 2019-2030
6.5 Asia
6.5.1 By Region - Asia Business Chat Tool Revenue, 2019-2030
6.5.2 China Business Chat Tool Market Size, 2019-2030
6.5.3 Japan Business Chat Tool Market Size, 2019-2030
6.5.4 South Korea Business Chat Tool Market Size, 2019-2030
6.5.5 Southeast Asia Business Chat Tool Market Size, 2019-2030
6.5.6 India Business Chat Tool Market Size, 2019-2030
6.6 South America
6.6.1 By Country - South America Business Chat Tool Revenue, 2019-2030
6.6.2 Brazil Business Chat Tool Market Size, 2019-2030
6.6.3 Argentina Business Chat Tool Market Size, 2019-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Business Chat Tool Revenue, 2019-2030
6.7.2 Turkey Business Chat Tool Market Size, 2019-2030
6.7.3 Israel Business Chat Tool Market Size, 2019-2030
6.7.4 Saudi Arabia Business Chat Tool Market Size, 2019-2030
6.7.5 UAE Business Chat Tool Market Size, 2019-2030
7 Business Chat Tool Companies Profiles
7.1 Drift
7.1.1 Drift Company Summary
7.1.2 Drift Business Overview
7.1.3 Drift Business Chat Tool Major Product Offerings
7.1.4 Drift Business Chat Tool Revenue in Global Market (2019-2024)
7.1.5 Drift Key News & Latest Developments
7.2 Freshchat
7.2.1 Freshchat Company Summary
7.2.2 Freshchat Business Overview
7.2.3 Freshchat Business Chat Tool Major Product Offerings
7.2.4 Freshchat Business Chat Tool Revenue in Global Market (2019-2024)
7.2.5 Freshchat Key News & Latest Developments
7.3 HubSpot
7.3.1 HubSpot Company Summary
7.3.2 HubSpot Business Overview
7.3.3 HubSpot Business Chat Tool Major Product Offerings
7.3.4 HubSpot Business Chat Tool Revenue in Global Market (2019-2024)
7.3.5 HubSpot Key News & Latest Developments
7.4 Zendesk
7.4.1 Zendesk Company Summary
7.4.2 Zendesk Business Overview
7.4.3 Zendesk Business Chat Tool Major Product Offerings
7.4.4 Zendesk Business Chat Tool Revenue in Global Market (2019-2024)
7.4.5 Zendesk Key News & Latest Developments
7.5 Intercom
7.5.1 Intercom Company Summary
7.5.2 Intercom Business Overview
7.5.3 Intercom Business Chat Tool Major Product Offerings
7.5.4 Intercom Business Chat Tool Revenue in Global Market (2019-2024)
7.5.5 Intercom Key News & Latest Developments
7.6 NTT business Solutions corporation
7.6.1 NTT business Solutions corporation Company Summary
7.6.2 NTT business Solutions corporation Business Overview
7.6.3 NTT business Solutions corporation Business Chat Tool Major Product Offerings
7.6.4 NTT business Solutions corporation Business Chat Tool Revenue in Global Market (2019-2024)
7.6.5 NTT business Solutions corporation Key News & Latest Developments
7.7 Salesforce, Inc.(Slack Japan)
7.7.1 Salesforce, Inc.(Slack Japan) Company Summary
7.7.2 Salesforce, Inc.(Slack Japan) Business Overview
7.7.3 Salesforce, Inc.(Slack Japan) Business Chat Tool Major Product Offerings
7.7.4 Salesforce, Inc.(Slack Japan) Business Chat Tool Revenue in Global Market (2019-2024)
7.7.5 Salesforce, Inc.(Slack Japan) Key News & Latest Developments
7.8 Chatwork Co., Ltd.
7.8.1 Chatwork Co., Ltd. Company Summary
7.8.2 Chatwork Co., Ltd. Business Overview
7.8.3 Chatwork Co., Ltd. Business Chat Tool Major Product Offerings
7.8.4 Chatwork Co., Ltd. Business Chat Tool Revenue in Global Market (2019-2024)
7.8.5 Chatwork Co., Ltd. Key News & Latest Developments
7.9 Microsoft Japan Co., Ltd.
7.9.1 Microsoft Japan Co., Ltd. Company Summary
7.9.2 Microsoft Japan Co., Ltd. Business Overview
7.9.3 Microsoft Japan Co., Ltd. Business Chat Tool Major Product Offerings
7.9.4 Microsoft Japan Co., Ltd. Business Chat Tool Revenue in Global Market (2019-2024)
7.9.5 Microsoft Japan Co., Ltd. Key News & Latest Developments
7.10 WORKS MOBILE Japan Corp.
7.10.1 WORKS MOBILE Japan Corp. Company Summary
7.10.2 WORKS MOBILE Japan Corp. Business Overview
7.10.3 WORKS MOBILE Japan Corp. Business Chat Tool Major Product Offerings
7.10.4 WORKS MOBILE Japan Corp. Business Chat Tool Revenue in Global Market (2019-2024)
7.10.5 WORKS MOBILE Japan Corp. Key News & Latest Developments
7.11 Salesforce
7.11.1 Salesforce Company Summary
7.11.2 Salesforce Business Overview
7.11.3 Salesforce Business Chat Tool Major Product Offerings
7.11.4 Salesforce Business Chat Tool Revenue in Global Market (2019-2024)
7.11.5 Salesforce Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Business Chat Tool Market Opportunities & Trends in Global Market
Table 2. Business Chat Tool Market Drivers in Global Market
Table 3. Business Chat Tool Market Restraints in Global Market
Table 4. Key Players of Business Chat Tool in Global Market
Table 5. Top Business Chat Tool Players in Global Market, Ranking by Revenue (2023)
Table 6. Global Business Chat Tool Revenue by Companies, (US$, Mn), 2019-2024
Table 7. Global Business Chat Tool Revenue Share by Companies, 2019-2024
Table 8. Global Companies Business Chat Tool Product Type
Table 9. List of Global Tier 1 Business Chat Tool Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Business Chat Tool Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 11. By Type ? Global Business Chat Tool Revenue, (US$, Mn), 2023 & 2030
Table 12. By Type - Business Chat Tool Revenue in Global (US$, Mn), 2019-2024
Table 13. By Type - Business Chat Tool Revenue in Global (US$, Mn), 2025-2030
Table 14. By Application ? Global Business Chat Tool Revenue, (US$, Mn), 2023 & 2030
Table 15. By Application - Business Chat Tool Revenue in Global (US$, Mn), 2019-2024
Table 16. By Application - Business Chat Tool Revenue in Global (US$, Mn), 2025-2030
Table 17. By Region ? Global Business Chat Tool Revenue, (US$, Mn), 2023 & 2030
Table 18. By Region - Global Business Chat Tool Revenue (US$, Mn), 2019-2024
Table 19. By Region - Global Business Chat Tool Revenue (US$, Mn), 2025-2030
Table 20. By Country - North America Business Chat Tool Revenue, (US$, Mn), 2019-2024
Table 21. By Country - North America Business Chat Tool Revenue, (US$, Mn), 2025-2030
Table 22. By Country - Europe Business Chat Tool Revenue, (US$, Mn), 2019-2024
Table 23. By Country - Europe Business Chat Tool Revenue, (US$, Mn), 2025-2030
Table 24. By Region - Asia Business Chat Tool Revenue, (US$, Mn), 2019-2024
Table 25. By Region - Asia Business Chat Tool Revenue, (US$, Mn), 2025-2030
Table 26. By Country - South America Business Chat Tool Revenue, (US$, Mn), 2019-2024
Table 27. By Country - South America Business Chat Tool Revenue, (US$, Mn), 2025-2030
Table 28. By Country - Middle East & Africa Business Chat Tool Revenue, (US$, Mn), 2019-2024
Table 29. By Country - Middle East & Africa Business Chat Tool Revenue, (US$, Mn), 2025-2030
Table 30. Drift Company Summary
Table 31. Drift Business Chat Tool Product Offerings
Table 32. Drift Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 33. Drift Key News & Latest Developments
Table 34. Freshchat Company Summary
Table 35. Freshchat Business Chat Tool Product Offerings
Table 36. Freshchat Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 37. Freshchat Key News & Latest Developments
Table 38. HubSpot Company Summary
Table 39. HubSpot Business Chat Tool Product Offerings
Table 40. HubSpot Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 41. HubSpot Key News & Latest Developments
Table 42. Zendesk Company Summary
Table 43. Zendesk Business Chat Tool Product Offerings
Table 44. Zendesk Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 45. Zendesk Key News & Latest Developments
Table 46. Intercom Company Summary
Table 47. Intercom Business Chat Tool Product Offerings
Table 48. Intercom Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 49. Intercom Key News & Latest Developments
Table 50. NTT business Solutions corporation Company Summary
Table 51. NTT business Solutions corporation Business Chat Tool Product Offerings
Table 52. NTT business Solutions corporation Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 53. NTT business Solutions corporation Key News & Latest Developments
Table 54. Salesforce, Inc.(Slack Japan) Company Summary
Table 55. Salesforce, Inc.(Slack Japan) Business Chat Tool Product Offerings
Table 56. Salesforce, Inc.(Slack Japan) Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 57. Salesforce, Inc.(Slack Japan) Key News & Latest Developments
Table 58. Chatwork Co., Ltd. Company Summary
Table 59. Chatwork Co., Ltd. Business Chat Tool Product Offerings
Table 60. Chatwork Co., Ltd. Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 61. Chatwork Co., Ltd. Key News & Latest Developments
Table 62. Microsoft Japan Co., Ltd. Company Summary
Table 63. Microsoft Japan Co., Ltd. Business Chat Tool Product Offerings
Table 64. Microsoft Japan Co., Ltd. Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 65. Microsoft Japan Co., Ltd. Key News & Latest Developments
Table 66. WORKS MOBILE Japan Corp. Company Summary
Table 67. WORKS MOBILE Japan Corp. Business Chat Tool Product Offerings
Table 68. WORKS MOBILE Japan Corp. Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 69. WORKS MOBILE Japan Corp. Key News & Latest Developments
Table 70. Salesforce Company Summary
Table 71. Salesforce Business Chat Tool Product Offerings
Table 72. Salesforce Business Chat Tool Revenue (US$, Mn) & (2019-2024)
Table 73. Salesforce Key News & Latest Developments
List of Figures
Figure 1. Business Chat Tool Segment by Type in 2023
Figure 2. Business Chat Tool Segment by Application in 2023
Figure 3. Global Business Chat Tool Market Overview: 2023
Figure 4. Key Caveats
Figure 5. Global Business Chat Tool Market Size: 2023 VS 2030 (US$, Mn)
Figure 6. Global Business Chat Tool Revenue, 2019-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Business Chat Tool Revenue in 2023
Figure 8. By Type - Global Business Chat Tool Revenue Market Share, 2019-2030
Figure 9. By Application - Global Business Chat Tool Revenue Market Share, 2019-2030
Figure 10. By Type - Global Business Chat Tool Revenue, (US$, Mn), 2023 & 2030
Figure 11. By Type - Global Business Chat Tool Revenue Market Share, 2019-2030
Figure 12. By Application - Global Business Chat Tool Revenue, (US$, Mn), 2023 & 2030
Figure 13. By Application - Global Business Chat Tool Revenue Market Share, 2019-2030
Figure 14. By Region - Global Business Chat Tool Revenue Market Share, 2019-2030
Figure 15. By Country - North America Business Chat Tool Revenue Market Share, 2019-2030
Figure 16. US Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 17. Canada Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 18. Mexico Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 19. By Country - Europe Business Chat Tool Revenue Market Share, 2019-2030
Figure 20. Germany Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 21. France Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 22. U.K. Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 23. Italy Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 24. Russia Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 25. Nordic Countries Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 26. Benelux Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 27. By Region - Asia Business Chat Tool Revenue Market Share, 2019-2030
Figure 28. China Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 29. Japan Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 30. South Korea Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 31. Southeast Asia Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 32. India Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 33. By Country - South America Business Chat Tool Revenue Market Share, 2019-2030
Figure 34. Brazil Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 35. Argentina Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 36. By Country - Middle East & Africa Business Chat Tool Revenue Market Share, 2019-2030
Figure 37. Turkey Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 38. Israel Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 39. Saudi Arabia Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 40. UAE Business Chat Tool Revenue, (US$, Mn), 2019-2030
Figure 41. Drift Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 42. Freshchat Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 43. HubSpot Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 44. Zendesk Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 45. Intercom Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 46. NTT business Solutions corporation Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 47. Salesforce, Inc.(Slack Japan) Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 48. Chatwork Co., Ltd. Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 49. Microsoft Japan Co., Ltd. Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 50. WORKS MOBILE Japan Corp. Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 51. Salesforce Business Chat Tool Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
