Report overview
The global Call Center Speech Analytics market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.
On-premises Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Call Center Speech Analytics include NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio and CallMiner, etc. in 2023, the global top five players have a share approximately % in terms of revenue.
Speech analytics, also called interaction analytics, is technology that leverages artificial intelligence to understand, process, and analyze human speech. Contact centers use speech analytics to assess call recordings and transcripts from digital channels such as chat and text messages.
This report aims to provide a comprehensive presentation of the global market for Call Center Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Speech Analytics. This report contains market size and forecasts of Call Center Speech Analytics in global, including the following market information:
Global Call Center Speech Analytics Market Revenue, 2019-2024, 2025-2030, ($ millions)
Global top five companies in 2023 (%)
We surveyed the Call Center Speech Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center Speech Analytics Market, by Type, 2019-2024, 2025-2030 ($ millions)
Global Call Center Speech Analytics Market Segment Percentages, by Type, 2023 (%)
On-premises
Cloud
Global Call Center Speech Analytics Market, by Application, 2019-2024, 2025-2030 ($ millions)
Global Call Center Speech Analytics Market Segment Percentages, by Application, 2023 (%)
Large Enterprises
SMEs
Global Call Center Speech Analytics Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)
Global Call Center Speech Analytics Market Segment Percentages, By Region and Country, 2023 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center Speech Analytics revenues in global market, 2019-2024 (estimated), ($ millions)
Key companies Call Center Speech Analytics revenues share in global market, 2023 (%)
Further, the report presents profiles of competitors in the market, key players include:
NICE
Verint
Avaya
OpenText
Google
Vonage
Genesys
Calabrio
CallMiner
Almawave
AWS
Qualtrics
Talkdesk
Alvaria
Castel
VoiceBase
Intelligent Voice
CallTrackingMetrics
Five9
3CLogic
CloudTalk
Deepgram
Gnani.ai
Observe.ai
SpeechTech
Speech-I-Ltd
Batvoice
Kwantics
Speech Village
Salesken
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Center Speech Analytics, market overview.
Chapter 2: Global Call Center Speech Analytics market size in revenue.
Chapter 3: Detailed analysis of Call Center Speech Analytics company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Center Speech Analytics in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
