Report overview
A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.
This report aims to provide a comprehensive presentation of the global market for Digital Service Desk, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Service Desk. This report contains market size and forecasts of Digital Service Desk in global, including the following market information:
Global Digital Service Desk Market Revenue, 2019-2024, 2025-2030, ($ millions)
Global top five companies in 2023 (%)
The global Digital Service Desk market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.
On Premise Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Digital Service Desk include FUJITSU, IBM, Tata Consultancy Services Limited, SLS Digital Desk, BMC Software, Unisys, NIIT Technologies, BDO Digital and Konverso, etc. in 2023, the global top five players have a share approximately % in terms of revenue.
We surveyed the Digital Service Desk companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Digital Service Desk Market, by Type, 2019-2024, 2025-2030 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Type, 2023 (%)
On Premise
Cloud Based
Global Digital Service Desk Market, by Application, 2019-2024, 2025-2030 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Application, 2023 (%)
IT and Telecom
Hospitality
Healthcare Manufacturing
Retail
Others
Global Digital Service Desk Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)
Global Digital Service Desk Market Segment Percentages, By Region and Country, 2023 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Digital Service Desk revenues in global market, 2019-2024 (estimated), ($ millions)
Key companies Digital Service Desk revenues share in global market, 2023 (%)
Further, the report presents profiles of competitors in the market, key players include:
FUJITSU
IBM
Tata Consultancy Services Limited
SLS Digital Desk
BMC Software
Unisys
NIIT Technologies
BDO Digital
Konverso
Bell Techlogix
Infocare Digital System
DXC Technology
Outline of Major Chapters:
Chapter 1: Introduces the definition of Digital Service Desk, market overview.
Chapter 2: Global Digital Service Desk market size in revenue.
Chapter 3: Detailed analysis of Digital Service Desk company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Digital Service Desk in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
