Report overview
CRM implementation services are the more traditional type of project, in which sales, marketing, customer service and digital commerce processes are improved. A CRM implementation service (hereafter referred to as CRM) strategizes, designs, integrates and deploys software with minimal integration or extensions within any of the four CRM domains: Sales ? Solutions that support field sales, telesales, retail sales, Web sales and technology-enabled buying, Marketing ? Solutions that support customer segmentation, marketing analysis, campaign management, marketing process automation and other marketing functions, Customer service and support ? Solutions that support customer service and support processes, including consulting, technology implementation and solution deployment, but excluding the outsourcing of call centers and customer service centers, Digital commerce ? Solutions that support e-commerce storefronts, product catalogs, personalization, mobile commerce and social commerce.
This report aims to provide a comprehensive presentation of the global market for CRM and Customer Experience Management (CEM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM and Customer Experience Management (CEM) Software. This report contains market size and forecasts of CRM and Customer Experience Management (CEM) Software in global, including the following market information:
Global CRM and Customer Experience Management (CEM) Software Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global CRM and Customer Experience Management (CEM) Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of CRM and Customer Experience Management (CEM) Software include Accenture, BearingPoint, Capgemini, Cognizant, Deloitte, EY, HCL Technologies, IBM iX and Infosys, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We has surveyed the CRM and Customer Experience Management (CEM) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global CRM and Customer Experience Management (CEM) Software Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global CRM and Customer Experience Management (CEM) Software Market Segment Percentages, by Type, 2022 (%)
Cloud-Based
On-Premises
Global CRM and Customer Experience Management (CEM) Software Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global CRM and Customer Experience Management (CEM) Software Market Segment Percentages, by Application, 2022 (%)
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
Global CRM and Customer Experience Management (CEM) Software Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global CRM and Customer Experience Management (CEM) Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies CRM and Customer Experience Management (CEM) Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies CRM and Customer Experience Management (CEM) Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Accenture
BearingPoint
Capgemini
Cognizant
Deloitte
EY
HCL Technologies
IBM iX
Infosys
NTT DATA
Publicis.Sapient
PwC
Salesforce Success Cloud
Tata Consultancy Services
Tech Mahindra
Virtusa
Wipro
Outline of Major Chapters:
Chapter 1: Introduces the definition of CRM and Customer Experience Management (CEM) Software, market overview.
Chapter 2: Global CRM and Customer Experience Management (CEM) Software market size in revenue.
Chapter 3: Detailed analysis of CRM and Customer Experience Management (CEM) Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of CRM and Customer Experience Management (CEM) Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
