Report overview
Electronics care is a new way of providing services to customers through the online medium.?Customer care services are an important aspect of any organization;?hence, today s organizations are trying to build electronic channels, customer relationship management (CRM) software, and web portals to gain competitive advantage over competitors.?These advancements in technologies have given rise to new e-care and direct marketing programs and proliferation of customer interaction touch points.?E-care services are helping organizations to build strong customer relationships, increase brand loyalty, and customer interaction.?In addition, e-care services help organizations to grow faster and reach more customers.?Organizations are using a wide variety of offline and online channels to capture a large base of customers.?Organizations are trying to interact more with their customers, and more of this interaction is likely to be electronic.?In addition, e-care service provides various benefits such as address large numbers of customer in small time, cost-effectiveness, and greater customer satisfaction.
This report aims to provide a comprehensive presentation of the global market for Customer e-Care Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer e-Care Services. This report contains market size and forecasts of Customer e-Care Services in global, including the following market information:
Global Customer e-Care Services Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Customer e-Care Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Software Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer e-Care Services include Teleperformance SA, Concentrix Corporation, Sykes Enterprises, Intrado Corporation, Sitel, Synnex Corporation, TTEC Holdings, StarTek and Amdocs, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer e-Care Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer e-Care Services Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Customer e-Care Services Market Segment Percentages, by Type, 2022 (%)
Software
Services
Global Customer e-Care Services Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Customer e-Care Services Market Segment Percentages, by Application, 2022 (%)
BFSI
Telecommunications and IT
Retail
Aerospace and Defense
Healthcare
Others
Global Customer e-Care Services Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Customer e-Care Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer e-Care Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer e-Care Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Teleperformance SA
Concentrix Corporation
Sykes Enterprises
Intrado Corporation
Sitel
Synnex Corporation
TTEC Holdings
StarTek
Amdocs
Capital Square Partners(Aegis)
Alorica
SPi Global
Advanced Customer Services
Infosys Limited
Accenture
Transcom
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer e-Care Services, market overview.
Chapter 2: Global Customer e-Care Services market size in revenue.
Chapter 3: Detailed analysis of Customer e-Care Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer e-Care Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
