The global Contact Center market was valued at US$ 34660 million in 2022 and is projected to reach US$ 44210 million by 2029, at a CAGR of 3.5% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The USA market for Global Contact Center market is estimated to increase from USD million in 2022 to reach USD million by 2030, at a CAGR during the forecast period of 2023 through 2030.
The China market for Global Contact Center market is estimated to increase from USD million in 2022 to reach USD million by 2030, at a CAGR during the forecast period of 2023 through 2030.
The Europe market for Global Contact Center market is estimated to increase from USD million in 2022 to reach USD million by 2030, at a CAGR during the forecast period of 2023 through 2030.
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
This report aims to provide a comprehensive presentation of the global market for Contact Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center. This report contains market size and forecasts of Contact Center in global, including the following market information:
- Global Contact Center Market Revenue, 2018-2023, 2024-2032, ($ millions)
- Global top five companies in 2022 (%)
The market for Contact Center is fragmented with players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices and Comdata Group, etc.
We surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Contact Center Market Segment Percentages, by Type, 2022 (%)
- Public Cloud
- Private Cloud
- Hybrid Cloud
Global Contact Center Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Contact Center Market Segment Percentages, by Application, 2022 (%)
- Banking & Financial Services Industry
- Consumer Goods and Retail
- Government and Public Sector
- Healthcare and Life Sciences
- Manufacturing
- Media and Entertainment
- Telecommunication and Information Technology Enabled Services (ITES)
- Others
Global Contact Center Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Contact Center Market Segment Percentages, By Region and Country, 2022 (%)
- North America (United States, Canada, Mexico)
- Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe)
- Asia-Pacific (China, India, Japan, South Korea, Australia, Rest of APAC)
- The Middle East and Africa (Middle East, Africa)
- South and Central America (Brazil, Argentina, Rest of SCA)
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Contact Center revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies Contact Center revenues share in global market, 2022 (%)
key players include:
- 8?8
- Five9
- Cisco
- Genesys
- Oracle
- Newvoicemedia
- Connect First
- Aspect Software
- Nice Ltd.
- 3clogic
- Bt Group
- West Corporation
- Liveops
- Mitel Networks Corporation
- Ozonetel
- Evolve IP
- Yuntongxun
- Alibaba
Outline of Major Chapters:
Chapter 1: Introduces the definition of Contact Center, market overview.
Chapter 2: Global Contact Center market size in revenue.
Chapter 3: Detailed analysis of Contact Center company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Contact Center in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
