Report overview
Customer Experience (CX) is an aggregate of a customer?s A-Z experience with a brand. It is not a snapshot in time, such as a key touchpoint or a critical interaction. Customer Experience Outsourcing Services enable customers outsource their issues and complaints to a third-party service.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Outsourcing Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Outsourcing Services. This report contains market size and forecasts of Customer Experience Outsourcing Services in global, including the following market information:
Global Customer Experience Outsourcing Services Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Customer Experience Outsourcing Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Segment to Reach $ Million by 2030, with a % CAGR in next six years.
The global key manufacturers of Customer Experience Outsourcing Services include Teleperformance SA, Acquire BPO, Concentrix, Datacom, PROBE Group, Serco, Sitel, Startek and Stellar Global Solutions, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Experience Outsourcing Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Experience Outsourcing Services Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Customer Experience Outsourcing Services Market Segment Percentages, by Type, 2022 (%)
Cloud
On-premise
Global Customer Experience Outsourcing Services Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Customer Experience Outsourcing Services Market Segment Percentages, by Application, 2022 (%)
Logistics
Customer Relationship Management
Customer Interaction
Global Customer Experience Outsourcing Services Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Customer Experience Outsourcing Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Experience Outsourcing Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Experience Outsourcing Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Teleperformance SA
Acquire BPO
Concentrix
Datacom
PROBE Group
Serco
Sitel
Startek
Stellar Global Solutions
SYKES
TTEC
Stream Global Services
West Corporation
Accenture
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Experience Outsourcing Services, market overview.
Chapter 2: Global Customer Experience Outsourcing Services market size in revenue.
Chapter 3: Detailed analysis of Customer Experience Outsourcing Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Experience Outsourcing Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
