Report overview
Corporate Call Center Outsourcing is the use of contracted labor from a third-party source to handle customer interactions and communications versus using your own in-house employees. Contact centers can communicate with customers across a variety of methods, including phone, email, live chat, instant messaging, and social. The handoff of customer interactions to an outside provider ultimately gives companies the flexibility to focus on internal efforts and its core competencies.
This report aims to provide a comprehensive presentation of the global market for Corporate Call Center Outsourcing Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Corporate Call Center Outsourcing Services. This report contains market size and forecasts of Corporate Call Center Outsourcing Services in global, including the following market information:
Global Corporate Call Center Outsourcing Services Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Corporate Call Center Outsourcing Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2032, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Partial Outsourcing Segment to Reach $ Million by 2032, with a % CAGR in next six years.
The global key manufacturers of Corporate Call Center Outsourcing Services include Dialpad, TTEC, DATAMARK, Teledirect, Expivia, Helpware, XACT, American Call Center and LinkSolution, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Corporate Call Center Outsourcing Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Corporate Call Center Outsourcing Services Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, by Type, 2022 (%)
Partial Outsourcing
Complete Outsourcing
Global Corporate Call Center Outsourcing Services Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, by Application, 2022 (%)
Large Enterprises
SMEs
Global Corporate Call Center Outsourcing Services Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Corporate Call Center Outsourcing Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Corporate Call Center Outsourcing Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Dialpad
TTEC
DATAMARK
Teledirect
Expivia
Helpware
XACT
American Call Center
LinkSolution
WOW24-7
Simply Contact
SupportYourApp
TELUS International
Mindy Support
Flatworld Solutions
Go4Customer
Invensis Technologies
Magellan Solutions Outsourcing
2nd Office
Acquire BPO
Alorica
Arvato
Outline of Major Chapters:
Chapter 1: Introduces the definition of Corporate Call Center Outsourcing Services, market overview.
Chapter 2: Global Corporate Call Center Outsourcing Services market size in revenue.
Chapter 3: Detailed analysis of Corporate Call Center Outsourcing Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Corporate Call Center Outsourcing Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
