An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
This report contains market size and forecasts of Online CRM Tools in Global, including the following market information:
- Global Online CRM Tools Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Online CRM Tools market was valued at 46580 million in 2021 and is projected to reach US$ 122210 million by 2028, at a CAGR of 14.8% during the forecast period 2022-2028.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Online CRM Tools include Salesforce, SAP, Adobe Marketing Cloud, Oracle, Microsoft, Epsilon, Mailchimp, HubSpot and Genesys, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Online CRM Tools companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Online CRM Tools Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Online CRM Tools Market Segment Percentages, by Type, 2021 (%)
Global Online CRM Tools Market, by End Users, 2017-2022, 2023-2028 ($ millions)
Global Online CRM Tools Market Segment Percentages, by End Users, 2021 (%)
Global Online CRM Tools Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Online CRM Tools Market Segment Percentages, By Region and Country, 2021 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Online CRM Tools revenues in global market, 2017-2022 (estimated), ($ millions)
- Key companies Online CRM Tools revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Salesforce
- SAP
- Adobe Marketing Cloud
- Oracle
- Microsoft
- Epsilon
- Mailchimp
- HubSpot
- Genesys
- Zoho CRM
- Copper
- amoCRM
- Freshsales
- Creatio (formerly bpmonline)
- Teamgate CRM
- Really Simple Systems CRM
- Agile CRM
- Yetiforce CRM
- SutiCRM
- InStream
- Vtiger CRM
- Bitrix24
- SeoToaster CRM
- Breezz
- RepairShopr
- Yonyx
- Wakeupsales
