Report overview
Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
This report contains market size and forecasts of Social Customer Relationship Management (CRM) Software in Global, including the following market information:
Global Social Customer Relationship Management (CRM) Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Social Customer Relationship Management (CRM) Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Social Customer Relationship Management (CRM) Software include Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions and Bazaarvoice, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Social Customer Relationship Management (CRM) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social Customer Relationship Management (CRM) Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Social Customer Relationship Management (CRM) Software Market Segment Percentages, by Type, 2021 (%)
Cloud-based
On-premises
Global Social Customer Relationship Management (CRM) Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Social Customer Relationship Management (CRM) Software Market Segment Percentages, by Application, 2021 (%)
SMEs
Large Enterprises
Others
Global Social Customer Relationship Management (CRM) Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Social Customer Relationship Management (CRM) Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Social Customer Relationship Management (CRM) Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Social Customer Relationship Management (CRM) Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software
