Report overview
A customer support system helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A comprehensive customer support software or a help desk software helps you streamline the customer service process by automating the complete ticketing process, providing omnichannel support, customizing performance reports and dashboards for faster and quality service delivery.
This report contains market size and forecasts of Customer Support Software Systems in Global, including the following market information:
Global Customer Support Software Systems Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Support Software Systems market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Android Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Support Software Systems include Freshdesk, Salesforce Essentials, Zendesk, Zoho Desk, LiveAgent, TeamSupport, Desk.com, Samanage and ConnectWise Control, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Support Software Systems companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Support Software Systems Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Support Software Systems Market Segment Percentages, by Type, 2021 (%)
Android
iOS
Windows
Global Customer Support Software Systems Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Support Software Systems Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
SMEs
Global Customer Support Software Systems Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Support Software Systems Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Support Software Systems revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Support Software Systems revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Freshdesk
Salesforce Essentials
Zendesk
Zoho Desk
LiveAgent
TeamSupport
Desk.com
Samanage
ConnectWise Control
JIRA Service Desk
AzureDesk
Front
HelpScout
Issuetrak
GoToAssist
ManageEngine Service Desk
Helpshift
SupportBee
Moobidesk