Report overview
This report contains market size and forecasts of Contact Center Software in Global, including the following market information:
Global Contact Center Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center Software market was valued at 16430 million in 2021 and is projected to reach US$ 29010 million by 2028, at a CAGR of 8.5% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center Software include 8x8, Alcatel-Lucent Enterprise, Ameyo (Drishti-Soft), Avaya Inc., Cisco, Enghouse Interactive Inc., Five9, Genesys and Huawei Technologies., etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Contact Center Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Software Market Segment Percentages, by Type, 2021 (%)
Cloud
On-Premises
Global Contact Center Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Software Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
Small and Medium-sized Enterprises
Global Contact Center Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
8x8
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9
Genesys
Huawei Technologies.
Mitel Networks Corporation
Oracle
SAP
Unify
