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This report contains market size and forecasts of Cloud-Based Contact Centers in Global, including the following market information:
Global Cloud-Based Contact Centers Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Cloud-Based Contact Centers market was valued at 13200 million in 2021 and is projected to reach US$ 43100 million by 2028, at a CAGR of 18.4% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Automatic Call Distribution (ACD) Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Cloud-Based Contact Centers include 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Cloud-Based Contact Centers companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Cloud-Based Contact Centers Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Cloud-Based Contact Centers Market Segment Percentages, by Type, 2021 (%)

• Automatic Call Distribution (ACD)
• Agent Performance Optimization (APO)
• Dialers
• Interactive Voice Response (IVR)
• Computer Telephony Integration (CTI)
• Other

Global Cloud-Based Contact Centers Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Cloud-Based Contact Centers Market Segment Percentages, by Application, 2021 (%)

• BFSI
• IT and Telecom
• Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Other

Global Cloud-Based Contact Centers Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Cloud-Based Contact Centers Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:

• Key companies Cloud-Based Contact Centers revenues in global market, 2017-2022 (estimated), ($ millions)
• Key companies Cloud-Based Contact Centers revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• 8x8, Inc
• Five9, Inc
• Cisco Systems
• Genesys Telecommunications Laboratories
• Oracle
• Nice-Systems
• Newvoicemedia
• 3clogic
• Connect First
• Aspect Software
• Incontact
• Interactive Intelligence Group
• Broadsoft
• West Corporation
• Liveops Cloud
• Evolve IP
• Mitel Networks
• Ozonetel Systems