Chapter 1 CRM Software Market Overview
1.1 CRM Software Definition
1.2 Global CRM Software Market Size Status and Outlook (2018-2032)
1.3 Global CRM Software Market Size Comparison by Region (2018-2032)
1.4 Global CRM Software Market Size Comparison by Type (2018-2032)
1.5 Global CRM Software Market Size Comparison by Application (2018-2032)
1.6 Global CRM Software Market Size Comparison by Sales Channel (2018-2032)
1.7 CRM Software Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Merger/Acquisition/Expansion)
1.7.4 Key Trends in CRM Software Market
Chapter 2 CRM Software Market Competition by Player
2.1 Global CRM Software Sales and Market Share by Player (2021-2023)
2.2 Global CRM Software Revenue and Market Share by Player (2021-2023)
2.3 Global CRM Software Average Price by Player (2021-2023)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 CRM Software Market Segment by Type
3.1 Global CRM Software Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global CRM Software Sales and Market Share by Type (2018-2023)
3.3 Global CRM Software Revenue and Market Share by Type (2018-2023)
3.4 Global CRM Software Average Price by Type (2018-2023)
3.5 Conclusion of Segment by Type
Chapter 4 CRM Software Market Segment by Application
4.1 Global CRM Software Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global CRM Software Revenue and Market Share by Application (2018-2023)
4.3 Conclusion of Segment by Application
Chapter 5 CRM Software Market Segment by Sales Channel
5.1 Global CRM Software Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global CRM Software Revenue and Market Share by Sales Channel (2018-2023)
5.3 Conclusion of Segment by Sales Channel
Chapter 6 CRM Software Market Segment by Region & Country
6.1 Global CRM Software Market Size and CAGR by Region (2018-2032)
6.2 Global CRM Software Sales and Market Share by Region (2018-2023)
6.3 Global CRM Software Revenue and Market Share by Region (2018-2023)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America CRM Software Market Share by Type
6.4.3 North America CRM Software Market Share by Application
6.4.4 United States
6.4.5 Canada
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe CRM Software Market Share by Type
6.5.3 Europe CRM Software Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Spain
6.5.9 Russia
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific CRM Software Market Share by Type
6.6.3 Asia-Pacific CRM Software Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America CRM Software Market Share by Type
6.7.3 South America CRM Software Market Share by Application
6.7.4 Brazil
6.7.5 Mexico
6.7.6 Argentina
6.7.7 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa CRM Software Market Share by Type
6.8.3 Middle East & Africa CRM Software Market Share by Application
6.8.4 Turkey
6.8.5 UAE
6.8.6 Saudi Arabia
6.8.7 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading CRM Software Players
7.1 Salesforce.com
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Adobe
7.3 Oracle
7.4 SAP
7.5 Microsoft
7.6 Genesys
7.7 Zendesk
7.8 Pegasystems
7.9 HubSpot
7.10 Nice Systems
7.11 ICIMS
7.12 Simplicant
7.13 Zoho
7.14 Insightly
7.15 Freshdesk
7.16 Newton Software
7.17 Pipedrive
7.18 Sage
7.19 Infusionsoft
7.20 ProsperWorks
7.21 NetSuite
7.22 TeamWox
7.23 SalesNexus
7.24 Infor
7.25 Salesboom
7.26 SugarCRM
7.27 IBM
7.28 Workbooks
7.29 Nimble
7.30 UserVoice
Chapter 8 Upstream and Downstream Analysis of CRM Software
8.1 Industrial Chain of CRM Software
8.2 Upstream of CRM Software
8.3 Downstream of CRM Software
Chapter 9 Development Trend of CRM Software (2024-2032)
9.1 Global CRM Software Market Size (Sales and Revenue) Forecast (2024-2032)
9.2 Global CRM Software Market Size and CAGR Forecast by Region (2024-2032)
9.3 Global CRM Software Market Size and CAGR Forecast by Type (2024-2032)
9.4 Global CRM Software Market Size and CAGR Forecast by Application (2024-2032)
9.5 Global CRM Software Market Size and CAGR Forecast by Sales Channel (2024-2032)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
