Chapter 1 Call Center Outsourcing Market Overview
1.1 Call Center Outsourcing Definition
1.2 Global Call Center Outsourcing Market Size Status and Outlook (2018-2032)
1.3 Global Call Center Outsourcing Market Size Comparison by Region (2018-2032)
1.4 Global Call Center Outsourcing Market Size Comparison by Type (2018-2032)
1.5 Global Call Center Outsourcing Market Size Comparison by Application (2018-2032)
1.6 Global Call Center Outsourcing Market Size Comparison by Sales Channel (2018-2032)
1.7 Call Center Outsourcing Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Merger/Acquisition/Expansion)
1.7.4 Key Trends in Call Center Outsourcing Market
Chapter 2 Call Center Outsourcing Market Competition by Player
2.1 Global Call Center Outsourcing Sales and Market Share by Player (2021-2023)
2.2 Global Call Center Outsourcing Revenue and Market Share by Player (2021-2023)
2.3 Global Call Center Outsourcing Average Price by Player (2021-2023)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Call Center Outsourcing Market Segment by Type
3.1 Global Call Center Outsourcing Market by Type
3.1.1 Cloud-based Call Centers
3.1.2 Hybrid Call Centers
3.1.3 On-Premise Call Centers
3.2 Global Call Center Outsourcing Sales and Market Share by Type (2018-2023)
3.3 Global Call Center Outsourcing Revenue and Market Share by Type (2018-2023)
3.4 Global Call Center Outsourcing Average Price by Type (2018-2023)
3.5 Conclusion of Segment by Type
Chapter 4 Call Center Outsourcing Market Segment by Application
4.1 Global Call Center Outsourcing Market by Application
4.1.1 BFSI
4.1.2 IT & Telecom
4.1.3 Retail & Consumer Goods
4.1.4 Healthcare
4.1.5 Government
4.2 Global Call Center Outsourcing Revenue and Market Share by Application (2018-2023)
4.3 Conclusion of Segment by Application
Chapter 5 Call Center Outsourcing Market Segment by Sales Channel
5.1 Global Call Center Outsourcing Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Call Center Outsourcing Revenue and Market Share by Sales Channel (2018-2023)
5.3 Conclusion of Segment by Sales Channel
Chapter 6 Call Center Outsourcing Market Segment by Region & Country
6.1 Global Call Center Outsourcing Market Size and CAGR by Region (2018-2032)
6.2 Global Call Center Outsourcing Sales and Market Share by Region (2018-2023)
6.3 Global Call Center Outsourcing Revenue and Market Share by Region (2018-2023)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Call Center Outsourcing Market Share by Type
6.4.3 North America Call Center Outsourcing Market Share by Application
6.4.4 United States
6.4.5 Canada
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Call Center Outsourcing Market Share by Type
6.5.3 Europe Call Center Outsourcing Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Spain
6.5.9 Russia
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Call Center Outsourcing Market Share by Type
6.6.3 Asia-Pacific Call Center Outsourcing Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Call Center Outsourcing Market Share by Type
6.7.3 South America Call Center Outsourcing Market Share by Application
6.7.4 Brazil
6.7.5 Mexico
6.7.6 Argentina
6.7.7 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Call Center Outsourcing Market Share by Type
6.8.3 Middle East & Africa Call Center Outsourcing Market Share by Application
6.8.4 Turkey
6.8.5 UAE
6.8.6 Saudi Arabia
6.8.7 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Call Center Outsourcing Players
7.1 [24]7.ai, Inc.
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Alliance Data System
7.3 Alorica
7.4 ATOS
7.5 BT Communications
7.6 Capita Customer Management
7.7 CGS
7.8 Convergys
7.9 EXL Service Holdings
7.10 Five9
7.11 Genpact
7.12 IBEX Global
7.13 Infinit Contact
7.14 Plusoft Informatica
7.15 Serco Group
7.16 Sitel
7.17 Sykes Enterprises
7.18 Tata Consultancy Services
7.19 Teleperformance
7.20 West Corporation
7.21 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Call Center Outsourcing
8.1 Industrial Chain of Call Center Outsourcing
8.2 Upstream of Call Center Outsourcing
8.3 Downstream of Call Center Outsourcing
Chapter 9 Development Trend of Call Center Outsourcing (2024-2032)
9.1 Global Call Center Outsourcing Market Size (Sales and Revenue) Forecast (2024-2032)
9.2 Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2024-2032)
9.3 Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2024-2032)
9.4 Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2024-2032)
9.5 Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2024-2032)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
