Chapter 1 Call Centres Market Overview
1.1 Call Centres Definition
1.2 Global Call Centres Market Size Status and Outlook (2018-2032)
1.3 Global Call Centres Market Size Comparison by Region (2018-2032)
1.4 Global Call Centres Market Size Comparison by Type (2018-2032)
1.5 Global Call Centres Market Size Comparison by Application (2018-2032)
1.6 Global Call Centres Market Size Comparison by Sales Channel (2018-2032)
1.7 Call Centres Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Merger/Acquisition/Expansion)
1.7.4 Key Trends in Call Centres Market
Chapter 2 Call Centres Market Competition by Player
2.1 Global Call Centres Sales and Market Share by Player (2021-2023)
2.2 Global Call Centres Revenue and Market Share by Player (2021-2023)
2.3 Global Call Centres Average Price by Player (2021-2023)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Call Centres Market Segment by Type
3.1 Global Call Centres Market by Type
3.1.1 Cloud-based Call Centers
3.1.2 Hybrid Call Centers
3.1.3 On-Premise Call Centers
3.2 Global Call Centres Sales and Market Share by Type (2018-2023)
3.3 Global Call Centres Revenue and Market Share by Type (2018-2023)
3.4 Global Call Centres Average Price by Type (2018-2023)
3.5 Conclusion of Segment by Type
Chapter 4 Call Centres Market Segment by Application
4.1 Global Call Centres Market by Application
4.1.1 BFSI
4.1.2 IT & Telecom
4.1.3 Retail & Consumer Goods
4.1.4 Healthcare
4.1.5 Government
4.2 Global Call Centres Revenue and Market Share by Application (2018-2023)
4.3 Conclusion of Segment by Application
Chapter 5 Call Centres Market Segment by Sales Channel
5.1 Global Call Centres Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Call Centres Revenue and Market Share by Sales Channel (2018-2023)
5.3 Conclusion of Segment by Sales Channel
Chapter 6 Call Centres Market Segment by Region & Country
6.1 Global Call Centres Market Size and CAGR by Region (2018-2032)
6.2 Global Call Centres Sales and Market Share by Region (2018-2023)
6.3 Global Call Centres Revenue and Market Share by Region (2018-2023)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Call Centres Market Share by Type
6.4.3 North America Call Centres Market Share by Application
6.4.4 United States
6.4.5 Canada
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Call Centres Market Share by Type
6.5.3 Europe Call Centres Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Spain
6.5.9 Russia
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Call Centres Market Share by Type
6.6.3 Asia-Pacific Call Centres Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Call Centres Market Share by Type
6.7.3 South America Call Centres Market Share by Application
6.7.4 Brazil
6.7.5 Mexico
6.7.6 Argentina
6.7.7 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Call Centres Market Share by Type
6.8.3 Middle East & Africa Call Centres Market Share by Application
6.8.4 Turkey
6.8.5 UAE
6.8.6 Saudi Arabia
6.8.7 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Call Centres Players
7.1 [24]7.ai, Inc.
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Alliance Data System
7.3 Alorica
7.4 ATOS
7.5 BT Communications
7.6 Capita Customer Management
7.7 CGS
7.8 Convergys
7.9 EXL Service Holdings
7.10 Five9
7.11 Genpact
7.12 IBEX Global
7.13 Infinit Contact
7.14 Plusoft Informatica
7.15 Serco Group
7.16 Sitel
7.17 Sykes Enterprises
7.18 Tata Consultancy Services
7.19 Teleperformance
7.20 West Corporation
7.21 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Call Centres
8.1 Industrial Chain of Call Centres
8.2 Upstream of Call Centres
8.3 Downstream of Call Centres
Chapter 9 Development Trend of Call Centres (2024-2032)
9.1 Global Call Centres Market Size (Sales and Revenue) Forecast (2024-2032)
9.2 Global Call Centres Market Size and CAGR Forecast by Region (2024-2032)
9.3 Global Call Centres Market Size and CAGR Forecast by Type (2024-2032)
9.4 Global Call Centres Market Size and CAGR Forecast by Application (2024-2032)
9.5 Global Call Centres Market Size and CAGR Forecast by Sales Channel (2024-2032)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
