table of content
1 Introduction to Research & Analysis Reports
1.1 CRM and Customer Experience Management (CEM) Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global CRM and Customer Experience Management (CEM) Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global CRM and Customer Experience Management (CEM) Software Overall Market Size
2.1 Global CRM and Customer Experience Management (CEM) Software Market Size: 2022 VS 2030
2.2 Global CRM and Customer Experience Management (CEM) Software Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top CRM and Customer Experience Management (CEM) Software Players in Global Market
3.2 Top Global CRM and Customer Experience Management (CEM) Software Companies Ranked by Revenue
3.3 Global CRM and Customer Experience Management (CEM) Software Revenue by Companies
3.4 Top 3 and Top 5 CRM and Customer Experience Management (CEM) Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies CRM and Customer Experience Management (CEM) Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 CRM and Customer Experience Management (CEM) Software Players in Global Market
3.6.1 List of Global Tier 1 CRM and Customer Experience Management (CEM) Software Companies
3.6.2 List of Global Tier 2 and Tier 3 CRM and Customer Experience Management (CEM) Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global CRM and Customer Experience Management (CEM) Software Market Size Markets, 2022 & 2030
4.1.2 Cloud-Based
4.1.3 On-Premises
4.2 By Type - Global CRM and Customer Experience Management (CEM) Software Revenue & Forecasts
4.2.1 By Type - Global CRM and Customer Experience Management (CEM) Software Revenue, 2018-2023
4.2.2 By Type - Global CRM and Customer Experience Management (CEM) Software Revenue, 2024-2030
4.2.3 By Type - Global CRM and Customer Experience Management (CEM) Software Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global CRM and Customer Experience Management (CEM) Software Market Size, 2022 & 2030
5.1.2 Large Enterprises(1000+ Users)
5.1.3 Medium-Sized Enterprise(499-1000 Users)
5.1.4 Small Enterprises(1-499 Users)
5.2 By Application - Global CRM and Customer Experience Management (CEM) Software Revenue & Forecasts
5.2.1 By Application - Global CRM and Customer Experience Management (CEM) Software Revenue, 2018-2023
5.2.2 By Application - Global CRM and Customer Experience Management (CEM) Software Revenue, 2024-2030
5.2.3 By Application - Global CRM and Customer Experience Management (CEM) Software Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global CRM and Customer Experience Management (CEM) Software Market Size, 2022 & 2030
6.2 By Region - Global CRM and Customer Experience Management (CEM) Software Revenue & Forecasts
6.2.1 By Region - Global CRM and Customer Experience Management (CEM) Software Revenue, 2018-2023
6.2.2 By Region - Global CRM and Customer Experience Management (CEM) Software Revenue, 2024-2030
6.2.3 By Region - Global CRM and Customer Experience Management (CEM) Software Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America CRM and Customer Experience Management (CEM) Software Revenue, 2018-2030
6.3.2 US CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.3.3 Canada CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.3.4 Mexico CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe CRM and Customer Experience Management (CEM) Software Revenue, 2018-2030
6.4.2 Germany CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.3 France CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.4 U.K. CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.5 Italy CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.6 Russia CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.7 Nordic Countries CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.4.8 Benelux CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia CRM and Customer Experience Management (CEM) Software Revenue, 2018-2030
6.5.2 China CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.5.3 Japan CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.5.4 South Korea CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.5.5 Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.5.6 India CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America CRM and Customer Experience Management (CEM) Software Revenue, 2018-2030
6.6.2 Brazil CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.6.3 Argentina CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa CRM and Customer Experience Management (CEM) Software Revenue, 2018-2030
6.7.2 Turkey CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.7.3 Israel CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.7.4 Saudi Arabia CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
6.7.5 UAE CRM and Customer Experience Management (CEM) Software Market Size, 2018-2030
7 CRM and Customer Experience Management (CEM) Software Companies Profiles
7.1 Accenture
7.1.1 Accenture Company Summary
7.1.2 Accenture Business Overview
7.1.3 Accenture CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.1.4 Accenture CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.1.5 Accenture Key News & Latest Developments
7.2 BearingPoint
7.2.1 BearingPoint Company Summary
7.2.2 BearingPoint Business Overview
7.2.3 BearingPoint CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.2.4 BearingPoint CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.2.5 BearingPoint Key News & Latest Developments
7.3 Capgemini
7.3.1 Capgemini Company Summary
7.3.2 Capgemini Business Overview
7.3.3 Capgemini CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.3.4 Capgemini CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.3.5 Capgemini Key News & Latest Developments
7.4 Cognizant
7.4.1 Cognizant Company Summary
7.4.2 Cognizant Business Overview
7.4.3 Cognizant CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.4.4 Cognizant CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.4.5 Cognizant Key News & Latest Developments
7.5 Deloitte
7.5.1 Deloitte Company Summary
7.5.2 Deloitte Business Overview
7.5.3 Deloitte CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.5.4 Deloitte CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.5.5 Deloitte Key News & Latest Developments
7.6 EY
7.6.1 EY Company Summary
7.6.2 EY Business Overview
7.6.3 EY CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.6.4 EY CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.6.5 EY Key News & Latest Developments
7.7 HCL Technologies
7.7.1 HCL Technologies Company Summary
7.7.2 HCL Technologies Business Overview
7.7.3 HCL Technologies CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.7.4 HCL Technologies CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.7.5 HCL Technologies Key News & Latest Developments
7.8 IBM iX
7.8.1 IBM iX Company Summary
7.8.2 IBM iX Business Overview
7.8.3 IBM iX CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.8.4 IBM iX CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.8.5 IBM iX Key News & Latest Developments
7.9 Infosys
7.9.1 Infosys Company Summary
7.9.2 Infosys Business Overview
7.9.3 Infosys CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.9.4 Infosys CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.9.5 Infosys Key News & Latest Developments
7.10 NTT DATA
7.10.1 NTT DATA Company Summary
7.10.2 NTT DATA Business Overview
7.10.3 NTT DATA CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.10.4 NTT DATA CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.10.5 NTT DATA Key News & Latest Developments
7.11 Publicis.Sapient
7.11.1 Publicis.Sapient Company Summary
7.11.2 Publicis.Sapient Business Overview
7.11.3 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.11.4 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.11.5 Publicis.Sapient Key News & Latest Developments
7.12 PwC
7.12.1 PwC Company Summary
7.12.2 PwC Business Overview
7.12.3 PwC CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.12.4 PwC CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.12.5 PwC Key News & Latest Developments
7.13 Salesforce Success Cloud
7.13.1 Salesforce Success Cloud Company Summary
7.13.2 Salesforce Success Cloud Business Overview
7.13.3 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.13.4 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.13.5 Salesforce Success Cloud Key News & Latest Developments
7.14 Tata Consultancy Services
7.14.1 Tata Consultancy Services Company Summary
7.14.2 Tata Consultancy Services Business Overview
7.14.3 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.14.4 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.14.5 Tata Consultancy Services Key News & Latest Developments
7.15 Tech Mahindra
7.15.1 Tech Mahindra Company Summary
7.15.2 Tech Mahindra Business Overview
7.15.3 Tech Mahindra CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.15.4 Tech Mahindra CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.15.5 Tech Mahindra Key News & Latest Developments
7.16 Virtusa
7.16.1 Virtusa Company Summary
7.16.2 Virtusa Business Overview
7.16.3 Virtusa CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.16.4 Virtusa CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.16.5 Virtusa Key News & Latest Developments
7.17 Wipro
7.17.1 Wipro Company Summary
7.17.2 Wipro Business Overview
7.17.3 Wipro CRM and Customer Experience Management (CEM) Software Major Product Offerings
7.17.4 Wipro CRM and Customer Experience Management (CEM) Software Revenue in Global Market (2018-2023)
7.17.5 Wipro Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
