Chapter 1 Outsourced Customer Care Services Market Overview
1.1 Outsourced Customer Care Services Definition
1.2 Global Outsourced Customer Care Services Market Size Status and Outlook (2017-2031)
1.3 Global Outsourced Customer Care Services Market Size Comparison by Region (2017-2031)
1.4 Global Outsourced Customer Care Services Market Size Comparison by Type (2017-2031)
1.5 Global Outsourced Customer Care Services Market Size Comparison by Application (2017-2031)
1.6 Global Outsourced Customer Care Services Market Size Comparison by Sales Channel (2017-2031)
1.7 Outsourced Customer Care Services Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Russia-Ukraine War Impacts
Chapter 2 Outsourced Customer Care Services Market Segment Analysis by Player
2.1 Global Outsourced Customer Care Services Sales and Market Share by Player (2020-2022)
2.2 Global Outsourced Customer Care Services Revenue and Market Share by Player (2020-2022)
2.3 Global Outsourced Customer Care Services Average Price by Player (2020-2022)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Outsourced Customer Care Services Market Segment Analysis by Type
3.1 Global Outsourced Customer Care Services Market by Type
3.1.1 Onshore Outsourcing
3.1.2 Offshore Outsourcing
3.2 Global Outsourced Customer Care Services Sales and Market Share by Type (2017-2022)
3.3 Global Outsourced Customer Care Services Revenue and Market Share by Type (2017-2022)
3.4 Global Outsourced Customer Care Services Average Price by Type (2017-2022)
3.5 Leading Players of Outsourced Customer Care Services by Type in 2022
3.6 Conclusion of Segment by Type
Chapter 4 Outsourced Customer Care Services Market Segment Analysis by Application
4.1 Global Outsourced Customer Care Services Market by Application
4.1.1 Telecom and IT
4.1.2 BFSI
4.1.3 Healthcare and Life Sciences
4.1.4 Government and Public
4.1.5 Retail and Consumer Goods
4.2 Global Outsourced Customer Care Services Revenue and Market Share by Application (2017-2022)
4.3 Leading Consumers of Outsourced Customer Care Services by Application in 2022
4.4 Conclusion of Segment by Application
Chapter 5 Outsourced Customer Care Services Market Segment Analysis by Sales Channel
5.1 Global Outsourced Customer Care Services Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Outsourced Customer Care Services Revenue and Market Share by Sales Channel (2017-2022)
5.3 Leading Distributors/Dealers of Outsourced Customer Care Services by Sales Channel in 2022
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Outsourced Customer Care Services Market Segment Analysis by Region
6.1 Global Outsourced Customer Care Services Market Size and CAGR by Region (2017-2031)
6.2 Global Outsourced Customer Care Services Sales and Market Share by Region (2017-2022)
6.3 Global Outsourced Customer Care Services Revenue and Market Share by Region (2017-2022)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Outsourced Customer Care Services Market Share by Type
6.4.3 North America Outsourced Customer Care Services Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Outsourced Customer Care Services Market Share by Type
6.5.3 Europe Outsourced Customer Care Services Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Outsourced Customer Care Services Market Share by Type
6.6.3 Asia-Pacific Outsourced Customer Care Services Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Outsourced Customer Care Services Market Share by Type
6.7.3 South America Outsourced Customer Care Services Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Outsourced Customer Care Services Market Share by Type
6.8.3 Middle East & Africa Outsourced Customer Care Services Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Outsourced Customer Care Services Players
7.1 Teleperformance SA
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Convergys
7.3 Arvato
7.4 Sykes Enterprises
7.5 Atento
7.6 TeleTech Holdings
7.7 Serco
7.8 Acticall (Sitel)
7.9 Alorica
7.10 Webhelp
7.11 Amdocs
7.12 Transcom
7.13 Comdata
7.14 West Corporation
7.15 Infosys BPM
7.16 StarTek Inc
7.17 Synnex Corporation
7.18 SPi Global
7.19 Expert Global Solutions
7.20 Accenture
7.21 Aegis
Chapter 8 Upstream and Downstream Analysis of Outsourced Customer Care Services
8.1 Industrial Chain of Outsourced Customer Care Services
8.2 Upstream of Outsourced Customer Care Services
8.3 Downstream of Outsourced Customer Care Services
Chapter 9 Development Trend of Outsourced Customer Care Services (2023-2031)
9.1 Global Outsourced Customer Care Services Market Size (Sales and Revenue) Forecast (2023-2031)
9.2 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Region (2023-2031)
9.3 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Type (2023-2031)
9.4 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Application (2023-2031)
9.5 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Sales Channel (2023-2031)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
