Chapter 1 Contact Center Services Market Overview
1.1 Contact Center Services Definition
1.2 Global Contact Center Services Market Size Status and Outlook (2016-2030)
1.3 Global Contact Center Services Market Size Comparison by Region (2016-2030)
1.4 Global Contact Center Services Market Size Comparison by Type (2016-2030)
1.5 Global Contact Center Services Market Size Comparison by Application (2016-2030)
1.6 Global Contact Center Services Market Size Comparison by Sales Channel (2016-2030)
1.7 Contact Center Services Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Post-Strategies of COVID-19
Chapter 2 Contact Center Services Market Segment Analysis by Player
2.1 Global Contact Center Services Sales and Market Share by Player (2019-2021)
2.2 Global Contact Center Services Revenue and Market Share by Player (2019-2021)
2.3 Global Contact Center Services Average Price by Player (2019-2021)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Contact Center Services Market Segment Analysis by Type
3.1 Global Contact Center Services Market by Type
3.1.1 Outbound Services
3.1.2 Inbound Services
3.2 Global Contact Center Services Sales and Market Share by Type (2016-2021)
3.3 Global Contact Center Services Revenue and Market Share by Type (2016-2021)
3.4 Global Contact Center Services Average Price by Type (2016-2021)
3.5 Leading Players of Contact Center Services by Type in 2021
3.6 Conclusion of Segment by Type
Chapter 4 Contact Center Services Market Segment Analysis by Application
4.1 Global Contact Center Services Market by Application
4.1.1 Telecom & IT
4.1.2 BFSI
4.1.3 Healthcare & Life Sciences
4.1.4 Government & Public
4.1.5 Retail & Consumer Goods
4.2 Global Contact Center Services Revenue and Market Share by Application (2016-2021)
4.3 Leading Consumers of Contact Center Services by Application in 2021
4.4 Conclusion of Segment by Application
Chapter 5 Contact Center Services Market Segment Analysis by Sales Channel
5.1 Global Contact Center Services Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Contact Center Services Revenue and Market Share by Sales Channel (2016-2021)
5.3 Leading Distributors/Dealers of Contact Center Services by Sales Channel in 2021
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Contact Center Services Market Segment Analysis by Region
6.1 Global Contact Center Services Market Size and CAGR by Region (2016-2030)
6.2 Global Contact Center Services Sales and Market Share by Region (2016-2021)
6.3 Global Contact Center Services Revenue and Market Share by Region (2016-2021)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Contact Center Services Market Share by Type
6.4.3 North America Contact Center Services Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Contact Center Services Market Share by Type
6.5.3 Europe Contact Center Services Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Contact Center Services Market Share by Type
6.6.3 Asia-Pacific Contact Center Services Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Contact Center Services Market Share by Type
6.7.3 South America Contact Center Services Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Contact Center Services Market Share by Type
6.8.3 Middle East & Africa Contact Center Services Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Contact Center Services Players
7.1 Teleperformance
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Alorica
7.3 Convergys
7.4 Atento
7.5 Sykes Enterprises
7.6 Arvato
7.7 Serco Group
7.8 Acticall (Sitel)
7.9 Transcom
7.10 TeleTech
7.11 Concentrix (SYNNEX)
7.12 HKT Teleservices
7.13 Comdata Group
7.14 West Corporation
7.15 Bertelsmann
7.16 Hinduja Global Solutions
7.17 StarTek
7.18 TTEC Holdings
7.19 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Contact Center Services
8.1 Industrial Chain of Contact Center Services
8.2 Upstream of Contact Center Services
8.3 Downstream of Contact Center Services
Chapter 9 Development Trend of Contact Center Services (2022-2030)
9.1 Global Contact Center Services Market Size (Sales and Revenue) Forecast (2022-2030)
9.2 Global Contact Center Services Market Size and CAGR Forecast by Region (2022-2030)
9.3 Global Contact Center Services Market Size and CAGR Forecast by Type (2022-2030)
9.4 Global Contact Center Services Market Size and CAGR Forecast by Application (2022-2030)
9.5 Global Contact Center Services Market Size and CAGR Forecast by Sales Channel (2022-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
