table of content
1 Introduction to Research & Analysis Reports
1.1 Cloud-Based Contact Centers Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Cloud-Based Contact Centers Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Cloud-Based Contact Centers Overall Market Size
2.1 Global Cloud-Based Contact Centers Market Size: 2021 VS 2028
2.2 Global Cloud-Based Contact Centers Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud-Based Contact Centers Players in Global Market
3.2 Top Global Cloud-Based Contact Centers Companies Ranked by Revenue
3.3 Global Cloud-Based Contact Centers Revenue by Companies
3.4 Top 3 and Top 5 Cloud-Based Contact Centers Companies in Global Market, by Revenue in 2021
3.5 Global Companies Cloud-Based Contact Centers Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud-Based Contact Centers Players in Global Market
3.6.1 List of Global Tier 1 Cloud-Based Contact Centers Companies
3.6.2 List of Global Tier 2 and Tier 3 Cloud-Based Contact Centers Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Cloud-Based Contact Centers Market Size Markets, 2021 & 2028
4.1.2 Automatic Call Distribution (ACD)
4.1.3 Agent Performance Optimization (APO)
4.1.4 Dialers
4.1.5 Interactive Voice Response (IVR)
4.1.6 Computer Telephony Integration (CTI)
4.1.7 Other
4.2 By Type - Global Cloud-Based Contact Centers Revenue & Forecasts
4.2.1 By Type - Global Cloud-Based Contact Centers Revenue, 2017-2022
4.2.2 By Type - Global Cloud-Based Contact Centers Revenue, 2023-2028
4.2.3 By Type - Global Cloud-Based Contact Centers Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Cloud-Based Contact Centers Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 IT and Telecom
5.1.4 Retail
5.1.5 Government and Public Sector
5.1.6 Healthcare and Life Sciences
5.1.7 Manufacturing
5.1.8 Other
5.2 By Application - Global Cloud-Based Contact Centers Revenue & Forecasts
5.2.1 By Application - Global Cloud-Based Contact Centers Revenue, 2017-2022
5.2.2 By Application - Global Cloud-Based Contact Centers Revenue, 2023-2028
5.2.3 By Application - Global Cloud-Based Contact Centers Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Cloud-Based Contact Centers Market Size, 2021 & 2028
6.2 By Region - Global Cloud-Based Contact Centers Revenue & Forecasts
6.2.1 By Region - Global Cloud-Based Contact Centers Revenue, 2017-2022
6.2.2 By Region - Global Cloud-Based Contact Centers Revenue, 2023-2028
6.2.3 By Region - Global Cloud-Based Contact Centers Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Cloud-Based Contact Centers Revenue, 2017-2028
6.3.2 US Cloud-Based Contact Centers Market Size, 2017-2028
6.3.3 Canada Cloud-Based Contact Centers Market Size, 2017-2028
6.3.4 Mexico Cloud-Based Contact Centers Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Cloud-Based Contact Centers Revenue, 2017-2028
6.4.2 Germany Cloud-Based Contact Centers Market Size, 2017-2028
6.4.3 France Cloud-Based Contact Centers Market Size, 2017-2028
6.4.4 U.K. Cloud-Based Contact Centers Market Size, 2017-2028
6.4.5 Italy Cloud-Based Contact Centers Market Size, 2017-2028
6.4.6 Russia Cloud-Based Contact Centers Market Size, 2017-2028
6.4.7 Nordic Countries Cloud-Based Contact Centers Market Size, 2017-2028
6.4.8 Benelux Cloud-Based Contact Centers Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Cloud-Based Contact Centers Revenue, 2017-2028
6.5.2 China Cloud-Based Contact Centers Market Size, 2017-2028
6.5.3 Japan Cloud-Based Contact Centers Market Size, 2017-2028
6.5.4 South Korea Cloud-Based Contact Centers Market Size, 2017-2028
6.5.5 Southeast Asia Cloud-Based Contact Centers Market Size, 2017-2028
6.5.6 India Cloud-Based Contact Centers Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Cloud-Based Contact Centers Revenue, 2017-2028
6.6.2 Brazil Cloud-Based Contact Centers Market Size, 2017-2028
6.6.3 Argentina Cloud-Based Contact Centers Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Cloud-Based Contact Centers Revenue, 2017-2028
6.7.2 Turkey Cloud-Based Contact Centers Market Size, 2017-2028
6.7.3 Israel Cloud-Based Contact Centers Market Size, 2017-2028
6.7.4 Saudi Arabia Cloud-Based Contact Centers Market Size, 2017-2028
6.7.5 UAE Cloud-Based Contact Centers Market Size, 2017-2028
7 Players Profiles
7.1 8x8, Inc
7.1.1 8x8, Inc Corporate Summary
7.1.2 8x8, Inc Business Overview
7.1.3 8x8, Inc Cloud-Based Contact Centers Major Product Offerings
7.1.4 8x8, Inc Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.1.5 8x8, Inc Key News
7.2 Five9, Inc
7.2.1 Five9, Inc Corporate Summary
7.2.2 Five9, Inc Business Overview
7.2.3 Five9, Inc Cloud-Based Contact Centers Major Product Offerings
7.2.4 Five9, Inc Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.2.5 Five9, Inc Key News
7.3 Cisco Systems
7.3.1 Cisco Systems Corporate Summary
7.3.2 Cisco Systems Business Overview
7.3.3 Cisco Systems Cloud-Based Contact Centers Major Product Offerings
7.3.4 Cisco Systems Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.3.5 Cisco Systems Key News
7.4 Genesys Telecommunications Laboratories
7.4.1 Genesys Telecommunications Laboratories Corporate Summary
7.4.2 Genesys Telecommunications Laboratories Business Overview
7.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Major Product Offerings
7.4.4 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.4.5 Genesys Telecommunications Laboratories Key News
7.5 Oracle
7.5.1 Oracle Corporate Summary
7.5.2 Oracle Business Overview
7.5.3 Oracle Cloud-Based Contact Centers Major Product Offerings
7.5.4 Oracle Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.5.5 Oracle Key News
7.6 Nice-Systems
7.6.1 Nice-Systems Corporate Summary
7.6.2 Nice-Systems Business Overview
7.6.3 Nice-Systems Cloud-Based Contact Centers Major Product Offerings
7.6.4 Nice-Systems Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.6.5 Nice-Systems Key News
7.7 Newvoicemedia
7.7.1 Newvoicemedia Corporate Summary
7.7.2 Newvoicemedia Business Overview
7.7.3 Newvoicemedia Cloud-Based Contact Centers Major Product Offerings
7.7.4 Newvoicemedia Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.7.5 Newvoicemedia Key News
7.8 3clogic
7.8.1 3clogic Corporate Summary
7.8.2 3clogic Business Overview
7.8.3 3clogic Cloud-Based Contact Centers Major Product Offerings
7.8.4 3clogic Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.8.5 3clogic Key News
7.9 Connect First
7.9.1 Connect First Corporate Summary
7.9.2 Connect First Business Overview
7.9.3 Connect First Cloud-Based Contact Centers Major Product Offerings
7.9.4 Connect First Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.9.5 Connect First Key News
7.10 Aspect Software
7.10.1 Aspect Software Corporate Summary
7.10.2 Aspect Software Business Overview
7.10.3 Aspect Software Cloud-Based Contact Centers Major Product Offerings
7.10.4 Aspect Software Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.10.5 Aspect Software Key News
7.11 Incontact
7.11.1 Incontact Corporate Summary
7.11.2 Incontact Business Overview
7.11.3 Incontact Cloud-Based Contact Centers Major Product Offerings
7.11.4 Incontact Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.11.5 Incontact Key News
7.12 Interactive Intelligence Group
7.12.1 Interactive Intelligence Group Corporate Summary
7.12.2 Interactive Intelligence Group Business Overview
7.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Major Product Offerings
7.12.4 Interactive Intelligence Group Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.12.5 Interactive Intelligence Group Key News
7.13 Broadsoft
7.13.1 Broadsoft Corporate Summary
7.13.2 Broadsoft Business Overview
7.13.3 Broadsoft Cloud-Based Contact Centers Major Product Offerings
7.13.4 Broadsoft Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.13.5 Broadsoft Key News
7.14 West Corporation
7.14.1 West Corporation Corporate Summary
7.14.2 West Corporation Business Overview
7.14.3 West Corporation Cloud-Based Contact Centers Major Product Offerings
7.14.4 West Corporation Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.14.5 West Corporation Key News
7.15 Liveops Cloud
7.15.1 Liveops Cloud Corporate Summary
7.15.2 Liveops Cloud Business Overview
7.15.3 Liveops Cloud Cloud-Based Contact Centers Major Product Offerings
7.15.4 Liveops Cloud Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.15.5 Liveops Cloud Key News
7.16 Evolve IP
7.16.1 Evolve IP Corporate Summary
7.16.2 Evolve IP Business Overview
7.16.3 Evolve IP Cloud-Based Contact Centers Major Product Offerings
7.16.4 Evolve IP Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.16.5 Evolve IP Key News
7.17 Mitel Networks
7.17.1 Mitel Networks Corporate Summary
7.17.2 Mitel Networks Business Overview
7.17.3 Mitel Networks Cloud-Based Contact Centers Major Product Offerings
7.17.4 Mitel Networks Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.17.5 Mitel Networks Key News
7.18 Ozonetel Systems
7.18.1 Ozonetel Systems Corporate Summary
7.18.2 Ozonetel Systems Business Overview
7.18.3 Ozonetel Systems Cloud-Based Contact Centers Major Product Offerings
7.18.4 Ozonetel Systems Cloud-Based Contact Centers Revenue in Global Market (2017-2022)
7.18.5 Ozonetel Systems Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
