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table of content

1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud IT Service Management (ITSM) Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 Service Portfolio Management
1.2.3 Configuration & Change Management
1.2.4 Operations & Performance Management
1.3 Market by Application
1.3.1 Global Cloud IT Service Management (ITSM) Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 IT & Telecommunication
1.3.4 Retail & Consumer Goods
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Cloud IT Service Management (ITSM) Market Perspective (2017-2028)
2.2 Cloud IT Service Management (ITSM) Growth Trends by Region
2.2.1 Cloud IT Service Management (ITSM) Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Cloud IT Service Management (ITSM) Historic Market Size by Region (2017-2022)
2.2.3 Cloud IT Service Management (ITSM) Forecasted Market Size by Region (2023-2028)
2.3 Cloud IT Service Management (ITSM) Market Dynamics
2.3.1 Cloud IT Service Management (ITSM) Industry Trends
2.3.2 Cloud IT Service Management (ITSM) Market Drivers
2.3.3 Cloud IT Service Management (ITSM) Market Challenges
2.3.4 Cloud IT Service Management (ITSM) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud IT Service Management (ITSM) Players by Revenue
3.1.1 Global Top Cloud IT Service Management (ITSM) Players by Revenue (2017-2022)
3.1.2 Global Cloud IT Service Management (ITSM) Revenue Market Share by Players (2017-2022)
3.2 Global Cloud IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud IT Service Management (ITSM) Revenue
3.4 Global Cloud IT Service Management (ITSM) Market Concentration Ratio
3.4.1 Global Cloud IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud IT Service Management (ITSM) Revenue in 2021
3.5 Cloud IT Service Management (ITSM) Key Players Head office and Area Served
3.6 Key Players Cloud IT Service Management (ITSM) Product Solution and Service
3.7 Date of Enter into Cloud IT Service Management (ITSM) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud IT Service Management (ITSM) Breakdown Data by Type
4.1 Global Cloud IT Service Management (ITSM) Historic Market Size by Type (2017-2022)
4.2 Global Cloud IT Service Management (ITSM) Forecasted Market Size by Type (2023-2028)
5 Cloud IT Service Management (ITSM) Breakdown Data by Application
5.1 Global Cloud IT Service Management (ITSM) Historic Market Size by Application (2017-2022)
5.2 Global Cloud IT Service Management (ITSM) Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Cloud IT Service Management (ITSM) Market Size (2017-2028)
6.2 North America Cloud IT Service Management (ITSM) Market Size by Type
6.2.1 North America Cloud IT Service Management (ITSM) Market Size by Type (2017-2022)
6.2.2 North America Cloud IT Service Management (ITSM) Market Size by Type (2023-2028)
6.2.3 North America Cloud IT Service Management (ITSM) Market Share by Type (2017-2028)
6.3 North America Cloud IT Service Management (ITSM) Market Size by Application
6.3.1 North America Cloud IT Service Management (ITSM) Market Size by Application (2017-2022)
6.3.2 North America Cloud IT Service Management (ITSM) Market Size by Application (2023-2028)
6.3.3 North America Cloud IT Service Management (ITSM) Market Share by Application (2017-2028)
6.4 North America Cloud IT Service Management (ITSM) Market Size by Country
6.4.1 North America Cloud IT Service Management (ITSM) Market Size by Country (2017-2022)
6.4.2 North America Cloud IT Service Management (ITSM) Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Cloud IT Service Management (ITSM) Market Size (2017-2028)
7.2 Europe Cloud IT Service Management (ITSM) Market Size by Type
7.2.1 Europe Cloud IT Service Management (ITSM) Market Size by Type (2017-2022)
7.2.2 Europe Cloud IT Service Management (ITSM) Market Size by Type (2023-2028)
7.2.3 Europe Cloud IT Service Management (ITSM) Market Share by Type (2017-2028)
7.3 Europe Cloud IT Service Management (ITSM) Market Size by Application
7.3.1 Europe Cloud IT Service Management (ITSM) Market Size by Application (2017-2022)
7.3.2 Europe Cloud IT Service Management (ITSM) Market Size by Application (2023-2028)
7.3.3 Europe Cloud IT Service Management (ITSM) Market Share by Application (2017-2028)
7.4 Europe Cloud IT Service Management (ITSM) Market Size by Country
7.4.1 Europe Cloud IT Service Management (ITSM) Market Size by Country (2017-2022)
7.4.2 Europe Cloud IT Service Management (ITSM) Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud IT Service Management (ITSM) Market Size (2017-2028)
8.2 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Type
8.2.1 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Cloud IT Service Management (ITSM) Market Share by Type (2017-2028)
8.3 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Application
8.3.1 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Cloud IT Service Management (ITSM) Market Share by Application (2017-2028)
8.4 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Region
8.4.1 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Cloud IT Service Management (ITSM) Market Size (2017-2028)
9.2 Latin America Cloud IT Service Management (ITSM) Market Size by Type
9.2.1 Latin America Cloud IT Service Management (ITSM) Market Size by Type (2017-2022)
9.2.2 Latin America Cloud IT Service Management (ITSM) Market Size by Type (2023-2028)
9.2.3 Latin America Cloud IT Service Management (ITSM) Market Share by Type (2017-2028)
9.3 Latin America Cloud IT Service Management (ITSM) Market Size by Application
9.3.1 Latin America Cloud IT Service Management (ITSM) Market Size by Application (2017-2022)
9.3.2 Latin America Cloud IT Service Management (ITSM) Market Size by Application (2023-2028)
9.3.3 Latin America Cloud IT Service Management (ITSM) Market Share by Application (2017-2028)
9.4 Latin America Cloud IT Service Management (ITSM) Market Size by Country
9.4.1 Latin America Cloud IT Service Management (ITSM) Market Size by Country (2017-2022)
9.4.2 Latin America Cloud IT Service Management (ITSM) Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud IT Service Management (ITSM) Market Size (2017-2028)
10.2 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Type
10.2.1 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Cloud IT Service Management (ITSM) Market Share by Type (2017-2028)
10.3 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Application
10.3.1 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Cloud IT Service Management (ITSM) Market Share by Application (2017-2028)
10.4 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Country
10.4.1 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Details
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow Cloud IT Service Management (ITSM) Introduction
11.1.4 ServiceNow Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.1.5 ServiceNow Recent Developments
11.2 HPE
11.2.1 HPE Company Details
11.2.2 HPE Business Overview
11.2.3 HPE Cloud IT Service Management (ITSM) Introduction
11.2.4 HPE Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.2.5 HPE Recent Developments
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM Cloud IT Service Management (ITSM) Introduction
11.3.4 IBM Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.3.5 IBM Recent Developments
11.4 BMC Software
11.4.1 BMC Software Company Details
11.4.2 BMC Software Business Overview
11.4.3 BMC Software Cloud IT Service Management (ITSM) Introduction
11.4.4 BMC Software Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.4.5 BMC Software Recent Developments
11.5 CA Technologies
11.5.1 CA Technologies Company Details
11.5.2 CA Technologies Business Overview
11.5.3 CA Technologies Cloud IT Service Management (ITSM) Introduction
11.5.4 CA Technologies Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.5.5 CA Technologies Recent Developments
11.6 Cherwell Software
11.6.1 Cherwell Software Company Details
11.6.2 Cherwell Software Business Overview
11.6.3 Cherwell Software Cloud IT Service Management (ITSM) Introduction
11.6.4 Cherwell Software Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.6.5 Cherwell Software Recent Developments
11.7 Ivanti
11.7.1 Ivanti Company Details
11.7.2 Ivanti Business Overview
11.7.3 Ivanti Cloud IT Service Management (ITSM) Introduction
11.7.4 Ivanti Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.7.5 Ivanti Recent Developments
11.8 Citrix Systems
11.8.1 Citrix Systems Company Details
11.8.2 Citrix Systems Business Overview
11.8.3 Citrix Systems Cloud IT Service Management (ITSM) Introduction
11.8.4 Citrix Systems Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.8.5 Citrix Systems Recent Developments
11.9 Hornbill
11.9.1 Hornbill Company Details
11.9.2 Hornbill Business Overview
11.9.3 Hornbill Cloud IT Service Management (ITSM) Introduction
11.9.4 Hornbill Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.9.5 Hornbill Recent Developments
11.10 Axios Systems
11.10.1 Axios Systems Company Details
11.10.2 Axios Systems Business Overview
11.10.3 Axios Systems Cloud IT Service Management (ITSM) Introduction
11.10.4 Axios Systems Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.10.5 Axios Systems Recent Developments
11.11 Efecte
11.11.1 Efecte Company Details
11.11.2 Efecte Business Overview
11.11.3 Efecte Cloud IT Service Management (ITSM) Introduction
11.11.4 Efecte Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.11.5 Efecte Recent Developments
11.12 ManageEngine
11.12.1 ManageEngine Company Details
11.12.2 ManageEngine Business Overview
11.12.3 ManageEngine Cloud IT Service Management (ITSM) Introduction
11.12.4 ManageEngine Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.12.5 ManageEngine Recent Developments
11.13 EasyVista
11.13.1 EasyVista Company Details
11.13.2 EasyVista Business Overview
11.13.3 EasyVista Cloud IT Service Management (ITSM) Introduction
11.13.4 EasyVista Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.13.5 EasyVista Recent Developments
11.14 Atlassian
11.14.1 Atlassian Company Details
11.14.2 Atlassian Business Overview
11.14.3 Atlassian Cloud IT Service Management (ITSM) Introduction
11.14.4 Atlassian Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.14.5 Atlassian Recent Developments
11.15 Alemba
11.15.1 Alemba Company Details
11.15.2 Alemba Business Overview
11.15.3 Alemba Cloud IT Service Management (ITSM) Introduction
11.15.4 Alemba Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.15.5 Alemba Recent Developments
11.16 SysAid
11.16.1 SysAid Company Details
11.16.2 SysAid Business Overview
11.16.3 SysAid Cloud IT Service Management (ITSM) Introduction
11.16.4 SysAid Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.16.5 SysAid Recent Developments
11.17 Microsoft
11.17.1 Microsoft Company Details
11.17.2 Microsoft Business Overview
11.17.3 Microsoft Cloud IT Service Management (ITSM) Introduction
11.17.4 Microsoft Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.17.5 Microsoft Recent Developments
11.18 LogMein
11.18.1 LogMein Company Details
11.18.2 LogMein Business Overview
11.18.3 LogMein Cloud IT Service Management (ITSM) Introduction
11.18.4 LogMein Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.18.5 LogMein Recent Developments
11.19 Micro Focus
11.19.1 Micro Focus Company Details
11.19.2 Micro Focus Business Overview
11.19.3 Micro Focus Cloud IT Service Management (ITSM) Introduction
11.19.4 Micro Focus Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.19.5 Micro Focus Recent Developments
11.20 Freshworks
11.20.1 Freshworks Company Details
11.20.2 Freshworks Business Overview
11.20.3 Freshworks Cloud IT Service Management (ITSM) Introduction
11.20.4 Freshworks Revenue in Cloud IT Service Management (ITSM) Business (2017-2022)
11.20.5 Freshworks Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer