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Call Center Outsourcing Market 2024-2030 by Player, Region, Type, Application and Sales Channel

Call Center Outsourcing Market 2024-2030 by Player, Region, Type, Application and Sales Channel

  • Category:Energy and Natural Resources
  • Published on : 03 June 2024
  • Pages :116
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  • Report Code:SMR-7957177
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Call Center Outsourcing Market Size, Share 2024


The global Call Center Outsourcing market size is estimated to be $37.2 billion in 2023, it will reach $84.9 billion by 2032, growing at a CAGR of 9.6% during the forecast period from 2024 to 2032.

This report studies the Call Center Outsourcing market, covering market size for segment by type (Cloud-based Call Centers, Hybrid Call Centers, etc.), by application (BFSI, IT & Telecom, etc.), by sales channel (Direct Channel, Distribution Channel), by player ([24]7.ai, Inc., Alliance Data System, Alorica, ATOS, BT Communications, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Call Center Outsourcing from 2018-2023, and provides extensive market forecasts from 2024-2032 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Call Center Outsourcing market.

Leading Players of Call Center Outsourcing including:

[24]7.ai, Inc.

Alliance Data System

Alorica

ATOS

BT Communications

Capita Customer Management

CGS

Convergys

EXL Service Holdings

Five9

Genpact

IBEX Global

Infinit Contact

Plusoft Informatica

Serco Group

Sitel

Sykes Enterprises

Tata Consultancy Services

Teleperformance

West Corporation

Xerox Corporation

Market split by Type:

Cloud-based Call Centers

Hybrid Call Centers

On-Premise Call Centers

Market split by Application:

BFSI

IT & Telecom

Retail & Consumer Goods

Healthcare

Government

Market split by Sales Channel:

Direct Channel

Distribution Channel

Market split by Region/Country:

North America (United States and Canada)

Europe (Germany, UK, France, Italy, Spain, and Russia, etc.)

Asia-Pacific (China, Japan, Korea, India, Australia, and Southeast Asia, etc.)

South America (Brazil, Mexico, and Argentina, etc.)

Middle East & Africa (Turkey, UAE, Saudi Arabia, and South Africa, etc.)

If you have any special requirements, please let us know and we can provide you the customized report as you want.

Report Attributes Report Details
Report Title Call Center Outsourcing Market 2024-2030 by Player, Region, Type, Application and Sales Channel
Historical Year 2018 to 2022 (Data from 2010 can be provided as per availability)
Base Year 2023
Forecast Year 2031
Number of Pages 116 Pages
Customization Available Yes, the report can be customized as per your need.

TABLE OF CONTENTS

Table of Contents

Chapter 1 Call Center Outsourcing Market Overview
1.1 Call Center Outsourcing Definition
1.2 Global Call Center Outsourcing Market Size Status and Outlook (2018-2032)
1.3 Global Call Center Outsourcing Market Size Comparison by Region (2018-2032)
1.4 Global Call Center Outsourcing Market Size Comparison by Type (2018-2032)
1.5 Global Call Center Outsourcing Market Size Comparison by Application (2018-2032)
1.6 Global Call Center Outsourcing Market Size Comparison by Sales Channel (2018-2032)
1.7 Call Center Outsourcing Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Merger/Acquisition/Expansion)
1.7.4 Key Trends in Call Center Outsourcing Market
Chapter 2 Call Center Outsourcing Market Competition by Player
2.1 Global Call Center Outsourcing Sales and Market Share by Player (2021-2023)
2.2 Global Call Center Outsourcing Revenue and Market Share by Player (2021-2023)
2.3 Global Call Center Outsourcing Average Price by Player (2021-2023)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Call Center Outsourcing Market Segment by Type
3.1 Global Call Center Outsourcing Market by Type
3.1.1 Cloud-based Call Centers
3.1.2 Hybrid Call Centers
3.1.3 On-Premise Call Centers
3.2 Global Call Center Outsourcing Sales and Market Share by Type (2018-2023)
3.3 Global Call Center Outsourcing Revenue and Market Share by Type (2018-2023)
3.4 Global Call Center Outsourcing Average Price by Type (2018-2023)
3.5 Conclusion of Segment by Type
Chapter 4 Call Center Outsourcing Market Segment by Application
4.1 Global Call Center Outsourcing Market by Application
4.1.1 BFSI
4.1.2 IT & Telecom
4.1.3 Retail & Consumer Goods
4.1.4 Healthcare
4.1.5 Government
4.2 Global Call Center Outsourcing Revenue and Market Share by Application (2018-2023)
4.3 Conclusion of Segment by Application
Chapter 5 Call Center Outsourcing Market Segment by Sales Channel
5.1 Global Call Center Outsourcing Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Call Center Outsourcing Revenue and Market Share by Sales Channel (2018-2023)
5.3 Conclusion of Segment by Sales Channel
Chapter 6 Call Center Outsourcing Market Segment by Region & Country
6.1 Global Call Center Outsourcing Market Size and CAGR by Region (2018-2032)
6.2 Global Call Center Outsourcing Sales and Market Share by Region (2018-2023)
6.3 Global Call Center Outsourcing Revenue and Market Share by Region (2018-2023)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Call Center Outsourcing Market Share by Type
6.4.3 North America Call Center Outsourcing Market Share by Application
6.4.4 United States
6.4.5 Canada
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Call Center Outsourcing Market Share by Type
6.5.3 Europe Call Center Outsourcing Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Spain
6.5.9 Russia
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Call Center Outsourcing Market Share by Type
6.6.3 Asia-Pacific Call Center Outsourcing Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Call Center Outsourcing Market Share by Type
6.7.3 South America Call Center Outsourcing Market Share by Application
6.7.4 Brazil
6.7.5 Mexico
6.7.6 Argentina
6.7.7 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Call Center Outsourcing Market Share by Type
6.8.3 Middle East & Africa Call Center Outsourcing Market Share by Application
6.8.4 Turkey
6.8.5 UAE
6.8.6 Saudi Arabia
6.8.7 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Call Center Outsourcing Players
7.1 [24]7.ai, Inc.
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Alliance Data System
7.3 Alorica
7.4 ATOS
7.5 BT Communications
7.6 Capita Customer Management
7.7 CGS
7.8 Convergys
7.9 EXL Service Holdings
7.10 Five9
7.11 Genpact
7.12 IBEX Global
7.13 Infinit Contact
7.14 Plusoft Informatica
7.15 Serco Group
7.16 Sitel
7.17 Sykes Enterprises
7.18 Tata Consultancy Services
7.19 Teleperformance
7.20 West Corporation
7.21 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Call Center Outsourcing
8.1 Industrial Chain of Call Center Outsourcing
8.2 Upstream of Call Center Outsourcing
8.3 Downstream of Call Center Outsourcing
Chapter 9 Development Trend of Call Center Outsourcing (2024-2032)
9.1 Global Call Center Outsourcing Market Size (Sales and Revenue) Forecast (2024-2032)
9.2 Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2024-2032)
9.3 Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2024-2032)
9.4 Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2024-2032)
9.5 Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2024-2032)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification

LIST OF TABLES & FIGURES

List of Tables and Figures

Figure Call Center Outsourcing Example
Figure Global Call Center Outsourcing Revenue (Million $) Status and Outlook (2018-2032)
Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Region (2018-2032)
Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Type (2018-2032)
Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Application (2018-2032)
Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Sales Channel (2018-2032)
Table Global Call Center Outsourcing Sales by Player (2021-2023)
Table Global Call Center Outsourcing Sales Market Share by Player (2021-2023)
Figure Global Call Center Outsourcing Sales Market Share by Player in 2023
Table Global Call Center Outsourcing Revenue (Million $) by Player (2021-2023)
Table Global Call Center Outsourcing Revenue Market Share by Player (2021-2023)
Figure Global Call Center Outsourcing Revenue Market Share by Player in 2023
Table Global Call Center Outsourcing Average Price by Player (2021-2023)
Figure Global Call Center Outsourcing Average Price by Player in 2023
Figure Global Call Center Outsourcing Players Competition Situation ? Top 5 Players? Revenue Market Share in 2021
Figure Global Call Center Outsourcing Players Competition Trends ? Top 5 Players? Revenue Market Share in 2023
Figure Example of Cloud-based Call Centers
Figure Global Cloud-based Call Centers Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Hybrid Call Centers
Figure Global Hybrid Call Centers Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of On-Premise Call Centers
Figure Global On-Premise Call Centers Revenue (Million $) and Growth Rate (2018-2023)
Table Global Call Center Outsourcing Sales by Type (2018-2023)
Table Global Call Center Outsourcing Sales Market Share by Type (2018-2023)
Figure Global Call Center Outsourcing Sales Market Share by Type in 2023
Table Global Call Center Outsourcing Revenue (Million $) by Type (2018-2023)
Table Global Call Center Outsourcing Revenue Market Share by Type (2018-2023)
Figure Global Call Center Outsourcing Revenue Market Share by Type in 2023
Table Global Call Center Outsourcing Average Price by Type (2018-2023)
Figure Global Call Center Outsourcing Average Price by Type in 2023
Table Leading Players of Call Center Outsourcing by Type in 2023
Figure Example of BFSI
Figure Global Call Center Outsourcing for BFSI Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of IT & Telecom
Figure Global Call Center Outsourcing for IT & Telecom Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Retail & Consumer Goods
Figure Global Call Center Outsourcing for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Healthcare
Figure Global Call Center Outsourcing for Healthcare Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Government
Figure Global Call Center Outsourcing for Government Revenue (Million $) and Growth Rate (2018-2023)
Table Global Call Center Outsourcing Sales by Application (2018-2023)
Table Global Call Center Outsourcing Sales Market Share by Application (2018-2023)
Figure Global Call Center Outsourcing Sales Market Share by Application in 2023
Table Leading Consumers of Call Center Outsourcing by Application in 2023
Figure Example of Direct Channel
Figure Global Call Center Outsourcing for Direct Channel Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Distribution Channel
Figure Global Call Center Outsourcing for Distribution Channel Revenue (Million $) and Growth Rate (2018-2023)
Table Global Call Center Outsourcing Revenue by Sales Channel (2018-2023)
Table Global Call Center Outsourcing Revenue Market Share by Sales Channel (2018-2023)
Figure Global Call Center Outsourcing Revenue Market Share by Sales Channel in 2023
Table Leading Distributors/Dealers of Call Center Outsourcing by Sales Channel in 2023
Table Global Call Center Outsourcing Market Size and CAGR by Region (2018-2032)
Table Global Call Center Outsourcing Sales by Region (2018-2023)
Table Global Call Center Outsourcing Sales Market Share by Region (2018-2023)
Figure Global Call Center Outsourcing Sales Market Share by Region in 2023
Table Global Call Center Outsourcing Revenue (Million $) by Region (2018-2023)
Table Global Call Center Outsourcing Revenue Market Share by Region (2018-2023)
Figure Global Call Center Outsourcing Revenue Market Share by Region in 2023
Table North America Call Center Outsourcing Sales by Country (2018-2023)
Figure North America Call Center Outsourcing Sales Market Share by Country (2018-2023)
Table North America Call Center Outsourcing Revenue by Country (2018-2023)
Figure North America Call Center Outsourcing Revenue Market Share by Country (2018-2023)
Figure North America Call Center Outsourcing Market Share by Type in 2023
Figure North America Call Center Outsourcing Market Share by Application in 2023
Figure United States Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure United States Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Canada Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Canada Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Table Europe Call Center Outsourcing Sales by Country (2018-2023)
Figure Europe Call Center Outsourcing Sales Market Share by Country (2018-2023)
Table Europe Call Center Outsourcing Revenue by Country (2018-2023)
Figure Europe Call Center Outsourcing Revenue Market Share by Country (2018-2023)
Figure Europe Call Center Outsourcing Market Share by Type in 2023
Figure Europe Call Center Outsourcing Market Share by Application in 2023
Figure Germany Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Germany Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure UK Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure UK Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure France Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure France Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Italy Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Italy Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Spain Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Spain Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Russia Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Russia Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Table Asia-Pacific Call Center Outsourcing Sales by Country (2018-2023)
Figure Asia-Pacific Call Center Outsourcing Sales Market Share by Country (2018-2023)
Table Asia-Pacific Call Center Outsourcing Revenue by Country (2018-2023)
Figure Asia-Pacific Call Center Outsourcing Revenue Market Share by Country (2018-2023)
Figure Asia-Pacific Call Center Outsourcing Market Share by Type in 2023
Figure Asia-Pacific Call Center Outsourcing Market Share by Application in 2023
Figure China Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure China Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Japan Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Japan Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Korea Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Korea Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure India Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure India Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Southeast Asia Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Southeast Asia Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Australia Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Australia Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Table South America Call Center Outsourcing Sales by Country (2018-2023)
Figure South America Call Center Outsourcing Sales Market Share by Country (2018-2023)
Table South America Call Center Outsourcing Revenue by Country (2018-2023)
Figure South America Call Center Outsourcing Revenue Market Share by Country (2018-2023)
Figure South America Call Center Outsourcing Market Share by Type in 2023
Figure South America Call Center Outsourcing Market Share by Application in 2023
Figure Brazil Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Brazil Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Mexico Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Mexico Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Argentina Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Argentina Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Colombia Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Colombia Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Table Middle East & Africa Call Center Outsourcing Sales by Country (2018-2023)
Figure Middle East & Africa Call Center Outsourcing Sales Market Share by Country (2018-2023)
Table Middle East & Africa Call Center Outsourcing Revenue by Country (2018-2023)
Figure Middle East & Africa Call Center Outsourcing Revenue Market Share by Country (2018-2023)
Figure Middle East & Africa Call Center Outsourcing Market Share by Type in 2023
Figure Middle East & Africa Call Center Outsourcing Market Share by Application in 2023
Figure Turkey Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Turkey Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure UAE Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure UAE Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure Saudi Arabia Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure Saudi Arabia Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Figure South Africa Call Center Outsourcing Sales and Growth Rate (2018-2023)
Figure South Africa Call Center Outsourcing Revenue (Million $) and Growth Rate (2018-2023)
Table Company Snapshot of [24]7.ai, Inc.
Table Call Center Outsourcing Introduction of [24]7.ai, Inc.
Table Call Center Outsourcing Sales, Price, Revenue, Gross Margin and Market Share of [24]7.ai, Inc. (2021-2023)
Table Industrial Chain of Call Center Outsourcing
Table Leading Consumers of Call Center Outsourcing
Figure Global Call Center Outsourcing Sales and Growth Rate Forecast (2024-2032)
Figure Global Call Center Outsourcing Revenue and Growth Rate Forecast (2024-2032)
Table Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2024-2032)
Table Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2024-2032)
Table Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2024-2032)
Table Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2024-2032)

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